Pharmaceutical Sales Customer Engagement, Lancaster OH

Company: Otsuka Pharmaceutical
Location: Stamford
Posted on: January 24, 2023

Job Description:

Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.

The "ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps.

In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) in the CNS Franchise will engage HCPs in the CNS arena through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat.

These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do.

The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PALs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content, able to promote two products (CNS HSAs).

Conducts proactive outreach to HCPs on topics such as:

• Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations
• On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials
• Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly)
  Ability to appropriately connect providers in real time to on-demand CSSs as questions arise
  
  In addition to the expectation of conducting proactive outreach, an HSA will ensure efficiencies and best practices in the following areas:
  • Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement
  • Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders
  • Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles
    Qualifications
    Required
    • Bachelor's degree
    • Ability to cover assigned territory and attend ad hoc national/regional meetings
    • Valid driver's license
      Preferred
      • Ability to convey product knowledge effectively to drive results
      • Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems), is required
      • 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
      • Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
      • The ability to work in an ambiguous environment undergoing transformation is a strong plus
      • Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals
      • Self starter; ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem
      • Ability to communicate complex clinical and product information
      • Ability to assimilate and communicate complex clinical and product information
      • Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supplyCome discover more about Otsuka and our benefit offerings;https://www.otsuka-us.com/careers-join-otsuka.Disclaimer:This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status.Valid Proof of COVID-19 Vaccination or AccommodationThe COVID-19 Vaccination is mandatory for incoming new hires and employees. Uploading documentation with proof of full vaccination record or an Otsuka approved accommodation will be required during the pre-employment process as permitted by law. New hires must be fully vaccinated unless there is an approved accommodation prior to start date.Statement Regarding Job Recruiting Fraud ScamsAt Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External.Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov, or your local authorities.

Keywords: Otsuka Pharmaceutical, Stamford , Pharmaceutical Sales Customer Engagement, Lancaster OH, Sales , Stamford, Connecticut