Customer Service Representative

Company: Venture Solar
Location: Stamford
Posted on: May 14, 2022

Job Description:

Job DescriptionCustomer Service AssociateDowntown Stamford, CTExciting Opportunity for a New Department and New Office!

Do you want to be part of explosive growth in this fast growing industry and return to the office? Venture Solar is looking for a Customer Service Representative (CSR) to join our fast-growing team. The CSR will help lead the customer service team in providing the best experience possible in the solar industry to our customers. We are looking for full-time customer experience representatives that are self-motivated, positive, and organized. This role will entail keeping customers updated through the process before their solar installation and following up with them to ensure their experience surpasses expectations. Must be organized, have good time management skills and experience in customer service.What You'll Do

• Update customers on the status of their solar project
• Keep customer files up to date and organized with detailed notes and information
• Monitor the timeline of projects after installation and communicate with operations on pending or late tasks
• Proactively checking on customers to ensure their questions and concerns are answered
• Calling customers at different stages of their solar installation project.
  • Making touch point calls after customers have been installed to discuss their experience and get referrals and reviews.Customer Experience Tasks:
    • Welcome Call
    • Referral Generation
    • Review Generation
    • Customer Surveys
    • Production Check-In
    • Referral Program ManagementTechnical Type Issues:
      • System Activation
      • Enphase API
      • Monitoring Troubleshooting
      • Field Problems
      • Escalated Problems / Roof Leaks
      • Case Managers - Escalated IssuesWhat You'll Need
        • Highschool Degree (BA/BS Undergraduate degree preferred)
        • Strong computer skills Strong communication skills & phone experience
        • Knowledge of Salesforce or other CRM experience preferred.
        • Student mentality
        • Quick learner
        • Experience in solar is a plus
        • Organizational skills
        • Detail-oriented
        • Experience with Salesforce is a plus
        • Customer Service Experience Benefits:
          • Work with industry leaders at a time of unprecedented growth!
          • Competitive compensation and bonus opportunities
          • Full benefits package includes Medical, Dental, Vision, 401k, Voluntary Life & AD&D Insurance, H.S.A., Employee Assistance Program
          • Company 401k with Company match after 1 year
          • Employee Bonus for ReferralsJob Type:Full time at a brand new office 4 days per week and 1 day remote.Pay: $18-$24 USD Compensation will be commensurate with experience.About Venture Solar:Venture Solar takes an employee and customer-first approach with the goal of providing the best experience possible in the Solar industry! Venture Solar is a residential and commercial solar provider that services customers in NJ, NY, CT, MA, NH, RI, NH, PA, and DE. Our mission is to help our customers take control of their energy costs by switching to cheaper, cleaner solar power with no upfront cost and immediate savings.Venture Solar was founded in 2015 by Alex Yackery and Alex Giles who are actively involved in the business and take a hands-on approach to training everyone who joins the teamVenture Solar is recognized on the Inc 5000 as the 497th fastest growing company in the country. At Venture Solar, we believe when your talents are aligned with your work and you're passionate about the difference you make, you don't work a day in your life. A Venture Solar career is a journey that starts with a positive, productive, and engaging workplace where team members are valued and respected.If you're interested in an opportunity to join our team in a growing organization, apply to one of our open positions today!The above statements are intended to describe the essential functions, nature, and level of work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. Venture Solar reserves the right to modify this job description at any time, without notice. Venture Solar is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status or any other basis prohibited by federal, state, or local law.#vs1Powered by JazzHRmCTd9OeAYg

Keywords: Venture Solar, Stamford , Customer Service Representative, Sales , Stamford, Connecticut