Customer Service Representative
Company: Venture Solar
Location: Stamford
Posted on: May 14, 2022
Job Description:
Job DescriptionCustomer Service AssociateDowntown Stamford,
CTExciting Opportunity for a New Department and New Office!
Do you want to be part of explosive growth in this fast growing
industry and return to the office? Venture Solar is looking for a
Customer Service Representative (CSR) to join our fast-growing
team. The CSR will help lead the customer service team in providing
the best experience possible in the solar industry to our
customers. We are looking for full-time customer experience
representatives that are self-motivated, positive, and organized.
This role will entail keeping customers updated through the process
before their solar installation and following up with them to
ensure their experience surpasses expectations. Must be organized,
have good time management skills and experience in customer
service.What You'll Do
- Update customers on the status of their solar project
- Keep customer files up to date and organized with detailed
notes and information
- Monitor the timeline of projects after installation and
communicate with operations on pending or late tasks
- Proactively checking on customers to ensure their questions and
concerns are answered
- Calling customers at different stages of their solar
installation project.
- Making touch point calls after customers have been installed to
discuss their experience and get referrals and reviews.Customer
Experience Tasks:
- Welcome Call
- Referral Generation
- Review Generation
- Customer Surveys
- Production Check-In
- Referral Program ManagementTechnical Type Issues:
- System Activation
- Enphase API
- Monitoring Troubleshooting
- Field Problems
- Escalated Problems / Roof Leaks
- Case Managers - Escalated IssuesWhat You'll Need
- Highschool Degree (BA/BS Undergraduate degree preferred)
- Strong computer skills Strong communication skills & phone
experience
- Knowledge of Salesforce or other CRM experience preferred.
- Student mentality
- Quick learner
- Experience in solar is a plus
- Organizational skills
- Detail-oriented
- Experience with Salesforce is a plus
- Customer Service Experience Benefits:
- Work with industry leaders at a time of unprecedented
growth!
- Competitive compensation and bonus opportunities
- Full benefits package includes Medical, Dental, Vision, 401k,
Voluntary Life & AD&D Insurance, H.S.A., Employee Assistance
Program
- Company 401k with Company match after 1 year
- Employee Bonus for ReferralsJob Type:Full time at a brand new
office 4 days per week and 1 day remote.Pay: $18-$24 USD
Compensation will be commensurate with experience.About Venture
Solar:Venture Solar takes an employee and customer-first approach
with the goal of providing the best experience possible in the
Solar industry! Venture Solar is a residential and commercial solar
provider that services customers in NJ, NY, CT, MA, NH, RI, NH, PA,
and DE. Our mission is to help our customers take control of their
energy costs by switching to cheaper, cleaner solar power with no
upfront cost and immediate savings.Venture Solar was founded in
2015 by Alex Yackery and Alex Giles who are actively involved in
the business and take a hands-on approach to training everyone who
joins the teamVenture Solar is recognized on the Inc 5000 as the
497th fastest growing company in the country. At Venture Solar, we
believe when your talents are aligned with your work and you're
passionate about the difference you make, you don't work a day in
your life. A Venture Solar career is a journey that starts with a
positive, productive, and engaging workplace where team members are
valued and respected.If you're interested in an opportunity to join
our team in a growing organization, apply to one of our open
positions today!The above statements are intended to describe the
essential functions, nature, and level of work to be performed as
of the document preparation date; they are not intended to be an
exhaustive list of all duties and responsibilities. Venture Solar
reserves the right to modify this job description at any time,
without notice. Venture Solar is an equal opportunity employer.
Applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability, or protected veteran status or any
other basis prohibited by federal, state, or local law.#vs1Powered
by JazzHRmCTd9OeAYg
Keywords: Venture Solar, Stamford , Customer Service Representative, Sales , Stamford, Connecticut
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