Offsite Patient Service Representative- Huntington Suffolk County
Company: Mount Sinai Hospital
Location: Greenlawn
Posted on: April 8, 2021
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Job Description:
***THIS IS FOR FUTURE OPPORTUNITIES***The Offsite Patient
Service Representative I provides front line contact as a patient
liaison within the access center, check-in/check-out, appointment
scheduler, triage, prior authorizations and referrals and
neighborhood administrative and physician support. The Patient
Service Representative I, possesses a commitment to excellence in
the development of knowledge, skills, and quality patient-focused
service.Duties and Responsibilities 1. Provides front line contact
for the department/neighborhood by answering telephones, directing
and responding to callers, relaying messages to appropriate
recipients and greeting patients and visitors with the highest
level of customer service2. Provides clerical and administrative
support to physicians and is a liaison between departments.3. Helps
direct patients to appropriate setting and facilitates patient
flow.4. May schedule appointments for a multi-specialty group, and
have a working knowledge of providers, understanding systems,
processes, and services rendered. 5. Ensures patients are prepared
for their appointment by informing the caller of items to bring to
their appointment and of the appropriate practice policies.6.
Possesses an understanding of when to escalate calls to a
supervisor.7. Answers the telephone promptly and in a polite and
professional manner to meet Mount Sinai Hospital and Mount Sinai
Doctors Long Island customer service standard of excellence.8. May
check patients in or out, collect co-pays, scan insurance cards and
ensure other required documents are reviewed and signed.9. May
schedule radiology testing/procedures in EIDX, EPIC and RIS
according to department guidelines.10. May schedule and confirm
testing, surgeries and procedures according to department
guidelines. 11. Ensures all documents are appropriately documented
and maintained in the electronic medical record; scanning op
reports, test results, home care and any other forms.12. May
schedule and maintain calendar for meetings and/or appointments.13.
May instruct patients and assist them in navigating MyChart.14. May
acquire insurance pre-authorization/referrals from managed care
plans for all required services, admissions, procedures, diagnostic
tests and medications.15. Notifies Administrator, Director of
Revenue Cycle, Practice Manager or Supervisor of any particular
insurance issues or updates.16. May provide coverage for other
staff as assigned during PTO or leaves of absence.17. May enter
telephone encounters into the electronic medical record (EMR)
system through the use of the appropriate Epic Smart Text.18. May
enter auto faxes received from Pharmacies for medication requests
via telephone encounters into the electronic medical record (EMR)
system through the use of the appropriate Epic Smart Text.19. May
open, sort and prioritize mail. Coordinates pickup and delivery of
packages, orders and other materials as required.20. Demonstrates
the ability to meet quality assurance requirements and other
qualitative / quantitative key performance metrics.21. Performs
other duties as assigned.Education Requirements HS/GED required;
some college preferredExperience Requirements 0-2 years' experience
in a physician practice or hospital setting providing
administrative support functions, with comfort level in patient
interaction and having an understanding of maintaining patient
confidentiality.Computer Skills MS Office Suite (please check one):
(basic)(intermediate)(advanced) Other: Epic and IDX or other
EHRGeneral Skills and Competencies 1. Able to work independently 2.
Must have excellent customer service skills 3. Able to work well
with patients, visitors, physicians and colleagues 4. Must have
excellent verbal communication & listening skills 5. Knowledge of
managed care plan requirements 6. Ability to organize and
prioritize and work with a team 7. High level of accountability and
responsibility Able to maintain confidentiality and deal with
sensitive information
Keywords: Mount Sinai Hospital, Stamford , Offsite Patient Service Representative- Huntington Suffolk County, Sales , Greenlawn, Connecticut
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