Principal Business Systems Consultant

Company: Hispanic Alliance for Career Enhancement
Location: New York
Posted on: May 7, 2025

Job Description:

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Objectives: Provide strategic technology consultation, guidance and leadership (where appropriate) for major business/domain initiatives. Develop and leads plans necessary to deliver the technology capabilities needed to enable business objectives. Provides leadership and oversight of programs/projects encompassing the areas of planning, procurement, provision, delivery, management, maintenance and effective business use of information systems for multiple business areas. Analyzes large-scale and highly complex business processes; elicits, analyzes, and documents business requirements; identifies, creates proposals, and presents alternative solutions, assesses feasibility and makes recommendations typically seeking to exploit and leverage new or existing IT technology components.; manages change; and leads, coordinates / performs testing, verification, and validation of requirements. Significant area of focus on the heavily regulated Complaints Management domain for life sciences companies.

Responsibilities

• Works with senior business unit clients to understand specific business processes, business drivers, and business strategy across multiple functions; Personally, or through indirect team management identifies, prioritizes and communicates resulting needs and opportunities for business process improvement that can be enabled via technology; Uses technical consulting skills and expertise to translate business requirements to BTS and functional requirements to the domain. Provides expert guidance on Complaints Management processes and technologies to realize strategic value for Quality Organization.
• Proactively investigates and understands capabilities of existing systems and technologies already in use across the business area and similar and interconnected business areas in AbbVie; Investigates emerging internal and external technologies and actively connects these capabilities to proactively address business needs. Directly interacts with Functional Sr Directors/Directors and their senior staff.
• Defines needed human and technology capabilities contributing to and helping to build necessary training. Mentors, identifies, communicates, and actively participates in opportunities to improve process and/or technology. These may include business process outsourcing, application development or adopting business process management (BPM) practices.
• Accountable for the creation and further refinement of project requirements and for BTO Demand initiation and coordination. Anticipates risks project/program risks, defines mitigation plans and works with teams to implement. Working with business partners and BTO management, responsible for resolving changes to scope, issues and risks that will affect multiple and/or large-scale projects/programs.
• Simultaneously considers objectives of multiple functions. Measure performance to ensure the project is progressing as compared to original plan and budget. Accountable for the accuracy of the fit of the proposed business process improvements and the technical solution to the business needs and the information upon which the business justification and prioritization decisions are made. Understand and execute AbbVie's vision, goals and strategies and use this understanding to broker services.
• As an individual contributor adeptly navigate cross-functional and highly matrixed teams through indirect authority. Has defined authority and responsibility for a significant area of work, including technical, financial and quality aspects. and delegates assignments across multiple and/or large-scale projects/programs. Accountable for actions and decisions taken by self and project teams.
• Anticipates and responds to current and emerging business needs and evaluates alternative IT solutions using standard information systems methodologies and best practices. Determines necessary resources to ensure program and business needs are addressed through proactive priority management with business leaders. Manages, motivates and mentor cross-functional and enterprise project teams. Works with governance bodies to ensure alignment.
• Proactively seeks strategic business opportunities for the application of new or existing IT capabilities (across multiple business areas) with high-level business unit executives providing key opinion-leading clients with comprehensive strategic analyses and insights to help them discover strategic uses of IT products and services. Experience managing a project/program budget of at least $1 million.
• Build collaborative relationships and effectively interact frequently with business and/or technology senior leaders. Act as a senior liaison and business process expert to IT organizations to ensure successful implementation. Serves as a source of information to the service organizations on the business drivers, processes and organization structure and dynamics of multiple business areas. Subject matter expert in their technology and/or functional domain.
• Interact well with diverse groups within function and maintain strong working relationships with internal and external collaborators. Consistently demonstrate AbbVie's Ways of Working and Leadership Attributes including an enterprise mindset and people leadership. Serves as a mentor to develop and recognize talent. The ability to communicate problems in terms that are understandable to BTS Leadership and end users at all levels.
  
  Qualifications
  
  Required:
  
  • Bachelor's Degree with 9 years, Master's degree with 8 years, or PhD with 4 years of experience in computer science, system analysis or a related study.
  • 8 years of demonstrable experience of managing IT projects.
  • Knowledge / qualification in IT standards such as ITIL.
  • Demonstrable knowledge, experience and capabilities in: financial planning and evaluation, business plan development, investment modeling, portfolio planning, and Request, Project and Program methodologies and lifecycles, e.g. SDLC.
    Knowledge of Life Sciences/ Pharmaceutical industry preferred.
    Preferred:
    
    • Experience with TrackWise Digital from Honeywell.
      
      Additional Information
      
      Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:
      
      • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
      • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
      • This job is eligible to participate in our short-term incentive programs.
      • This job is eligible to participate in our long-term incentive programs
        
        Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.
        
        AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
        
        US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
        
        US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
        
        https://www.abbvie.com/join-us/reasonable-accommodations.html
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Keywords: Hispanic Alliance for Career Enhancement, Stamford , Principal Business Systems Consultant, Professions , New York, Connecticut