IT Technician

Company: US Tech Solutions
Location: Stamford
Posted on: March 16, 2023

Job Description:

Duration: 9+ months contract

Job Description:

Manages the onsite delivering of software services, installation and configuration for customer environments. The job solves various business systems, networking and applications problems for standard industry servers, specialized or complex clustered environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty.

Responsibilities:
Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting. Assists in instructing customers in the operation and maintenance of systems/equipment. Acts as a liaison with customers on administrative and technical matters for assigned projects

Experience:
1 to 2 years of experience

Skills:
Well organized\Impeccable Time Management and process oriented in order to adhere to standard practices and procedures to produce deliverables within SLA's. Effective Communicator that is flexible and adaptable in a fast paced environment that sets expectations and caters to the needs of demanding clients. Proficient in troubleshooting HW Issues - Desktops, Laptops, Networking, VOIP Phones, Monitors, etc Proficient in supporting \ troubleshooting various applications running on Windows 7/10 OS.. ie MS Office Suite, Web-based, Proprietary apps etc. Ability to work with remote clients (via phone, instant message) as well as those that are onsite (face to face)

Education:
Associates, Bachelor's Degree or equivalent experience.

Keywords: US Tech Solutions, Stamford , IT Technician, Professions , Stamford, Connecticut