Lead Process Analyst
Company: SPECTRUM
Location: Stamford
Posted on: January 25, 2023
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Job Description:
JOB SUMMARY
This is a lead level job that is responsible for evaluation of
existing processes and provide recommendations and optimal
solutions on processes improvements and best practices. This
position requires thorough understanding of industry best practices
and cable operational processes. This role will work on strategic
multi-year programs that help improve customer experience and
remove unnecessary transactions from the business. The role with
collaborate with one or several business process owners or lines of
business. This position is considered a subject matter expert in
process improvement and analysis.
MAJOR DUTIES AND RESPONSIBILITIES
Collaborate with leadership on breakthrough strategies to improve
process efficiencies and cost reduction opportunities
Takes initiative to assess, identify and implement improvements to
operational processes. Perform data analysis and use data insights
to identify improvement opportunities
Work cross organizationally to understand and document current
state and strategically drive and implement process and system
solutions.
Act as a process improvement practitioner by leading efforts to
enhance processes, reduce waste and increase effectiveness
Analyze, define, and develop complex organization's business
process methods and practices
Research best business practices within and outside the
organization to establish benchmark data
Assess requirements for internal business processes, ensuring
compatibility with organizational strategic goals
Implement new processes, evaluate existing processes, and recommend
optimal solutions and improvements
Communicate team progress
Use sophisticated quantitative analysis methodology to perform
data, cost and benefit, and/or process measurement analysis
Research industry trends for application of process improvement
techniques and best practices
Train employees on root cause analysis tools and philosophies
Perform other duties as requested
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Thorough knowledge of cable industry
Ability to prioritize and organize effectively
Self-starter and problem solver
Ability to work independently, as well as in a collaborative and
dynamic team environment
Ability to handle multiple projects and priorities
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and
straightforward manner
Ability to communicate with all levels of management and company
personnel
Ability to manage multiple projects at one time
Ability to document, prepare and present data-driven
presentations
Superb knowledge of software applications such as Word, Excel,
etc.
Knowledge of business process framework such as eTOM is a plus
Education
Bachelor's in business administration degree or related field
Related Work Experience Number of Years
Process or data analysis experience 7+
WORKING CONDITIONS
Office environment
BGNBR
Keywords: SPECTRUM, Stamford , Lead Process Analyst, Professions , Stamford, Connecticut
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