Business Analyst - Cust Ops
Posted on: September 24, 2022
The position will be responsible for identifying and driving the
direction of the operational enhancement roadmap that will
ultimately improve the end to end customer experience and reduce
manual transactions within multiple backoffice support
organization. The position will focus heavily on data analysis
detecting new issues/gaps based on fallout trends which will
require coordination between multiple operational and technical
teams to identify a root cause and solution. Possesses expertise to
ensure the quality and accuracy of performance metrics and has the
ability to process, design, and make data presentable in
operational and executive steering committees for key decision
making and prioritization of enhancements.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Analyzes business partner's operations to understand strengths and
weaknesses in order to determine opportunities to automate
processes and functions.
Assists in business process redesign and documentation as needed
for new technology.
Translates high-level business requirements into functional
specifications for the organization and/or vendors. Manages changes
to such specifications.
Negotiates agreements and commitments by facilitating communication
between business unit(s) and/or vendors from initial requirements
to final implementation.
Works with business partners within one business function to align
technology solutions within business strategies.
Assists Project Managers in development of project plans and use
associated project planning tools as needed.
Conducts feasibility studies to assess cost/benefit, efficiency and
technical viability of solutions to business problems.
Analyzes business processes, functions, and procedures to determine
most effective business systems software to meet the needs of the
Establishes specifications and objectives based on business
requirements and cost effectiveness; provide recommendations to
Collaborates with management in systems development and design.
Develops test plans and coordinate software testing.
Performs other duties as assigned.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Working knowledge of cable television operations, processes and
Excellent interpersonal skills
Strong leadership abilities with the ability to present performance
Excellent presentation skills with small- to medium-sized
Strong analytical ability
Ability to work independently
Demonstrated project management skills
Business or Technical Bachelor's degree or equivalent combination
of education and experience.
Related Work Experience
5+ years of Procedural documentation and project implementation
Related Work Experience
5+ years of Call center/customer care operations management
Normal office conditions CDA360 313598 313598BR
Keywords: Spectrum, Stamford , Business Analyst - Cust Ops, Professions , Stamford, Connecticut
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