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Data & Reporting Analyst

Company: Spectrum
Location: Stamford
Posted on: September 23, 2022

Job Description:

This position is responsible for managing and creating specific metric and reporting capabilities in order to to better assist management in making data driven decision making for a key function within Customer Operations. Responsible for creating and producing forecasts, reports, ad hoc requests, dashboards, etc. in order to provide insights to determine overall team productivity, operational trends, and identify opportunities. The role requires a strong knowledge of business analysis and data methodology. Strong performers will help use the data to tell a story that translates into recommendations helping to drive continuous improvement.

Conduct data analysis in support of a variety of analytic solutions integrating data from multiple sources to produce requested or required data elements. The analysis will be used to create and produce forecasts, reports, ad hoc requests, dashboards, etc. Sources could be focused on operational performance of the group (ie tickets worked) but also more business related (ie number of customers affected by changes, financial sizing, other)

Develop reports and deliverables for management and communicate with all levels of stakeholders. In doing so this includes not only dashboard style reporting but also the ability to Interpret data, analyze results, and provide insights to determine operational impact, trends, and opportunities. The ability to prepare and present at an executive level will be important; many of the outputs for the team will be shared at the executive levels

Create and maintain report forms and formats, information dashboards, data generators, canned reports and other end-user information portals or resources as a shared service-type support for other teams being able to manage and deliver against their workloads. Individual will be challenged to find ways to automate ongoing operational needs so that they require as little manual involvement as needed and time can be focused on other new analysis / insight requests

Identify opportunities to use data to develop new strategies and improve business performance and utilize knowledge of mathematical modeling and other optimization methods to perform quantitative and qualitative data analysis

Perform other duties as requested

Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to prioritize and organize effectively
Ability to work independently, as well as in a collaborative and dynamic team environment
Ability to handle multiple projects and priorities
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to manage multiple projects at one time
Ability to document, prepare and present data-driven presentations
Knowledge of software applications such as Word, Excel, etc.
Strong knowledge of SQL
Strong problem solving skills
Strong knowledge of Tableau
Experience working with Python a plus
Experience working with Smartsheet a plus
Experience managing Continuous Improvement projects a plus

Bachelor's degree in business or related field

Related Work Experience
2+ Years - Data analysis and reporting or related experience

Office environment BDA352 313884 313884BR

Keywords: Spectrum, Stamford , Data & Reporting Analyst, Professions , Stamford, Connecticut

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