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Analyst - Business Analyst, Process And Data

Company: Spectrum
Location: Stamford
Posted on: September 23, 2022

Job Description:

JOB SUMMARY

The Business Analyst - Process & Data within Operational Readiness provides direct support to process improvement and standardization initiatives within Customer Service Operations. The analyst makes recommendations for business and process improvement. The analyst works with business users to understand requirements/expectations and facilitates the interaction with different functional groups within the organization. This includes evaluation of the current state, gap analysis, recommendation development, and coordination of operational deployment needs including training, reporting, and monitoring of the customer and CSR experience throughout deployment.

MAJOR DUTIES AND RESPONSIBILITIES

Analyze, define, and develop complex organization's business process methods and practices to simplify and enhance the customer experience

Act as a process improvement practitioner by leading efforts to enhance processes, reduce waste and increase effectiveness

Provide regular readouts on initiative progress to the Manager/Director/Vice President of Operational Readiness

Research best business practices within and outside the organization to establish benchmark data

Assess requirements for internal business processes, ensuring compatibility with organizational strategic goals

Implement new processes, evaluate existing processes, and recommend optimal solutions and improvements

Partner with business process owners and management on strategic initiatives with minimal guidance

Communicate team progress

Perform other duties as requested

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Strong written and verbal communication and presentation skills

Ability to prioritize, organize and multitask effectively

Ability to self-train and pick up new skills quickly

Proficient use of PC software applications (Access, Excel and PowerPoint)

Ability to create and maintain spreadsheets

Commitment to quality service through appropriate follow through, urgency and persistence

Strong analytical skills and the ability to present information in an understandable format

Ability to effectively consult with department managers and leaders

Moderate knowledge of telephone billing systems (CSG, CRM, ICOMS - Preferred)

Education

Bachelor's degree in Business or related field or equivalent experience

Related Work Experience

3 - Business Analyst/Data Analyst experience

2 - Overall general systems and applications experience

2 - Experience in Customer Service/Call Center Operations

PREFERRED QUALIFICATIONS

Related Work Experience

1 - General cable industry experience

WORKING CONDITIONS

Office environment with occasional travel BGN319 319799 319799BR

Keywords: Spectrum, Stamford , Analyst - Business Analyst, Process And Data, Professions , Stamford, Connecticut

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