Business Analyst-Process & Data
Posted on: September 23, 2022
The Business Analyst - Process & Data is responsible for analyzing
processes and data by extracting and analyzing large amounts of
data from various data warehouse environments. This position
identifies and reports on trends and patterns found within the
data, and makes recommendations for business and process
improvement. The analyst works with business users to understand
requirements and expectations for permanent and ad hoc requests, to
meet the analytical data needs of the business unit.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and
enhance the customer experience.
Interpret data and analyze results using statistical techniques,
and provide ongoing reports.
Acquire data from primary or secondary data sources for use in
analysis and trending.
Identify, analyze and interpret trends or patterns in complex data
Produce ad hoc reports to answer business questions quickly and
thoroughly. Create reports and
data driven presentations.
Work closely with management to prioritize business and information
Investigate and perform root cause analysis.
Define, document, implement and track process flows for all
processes, procedures, and policies for the department.
Interact with cross-functional teams to ensure business processes
and rules are aligned, adjusting documentation accordingly.
Document processes using appropriate documentation tools, such as
Microsoft Word, Visio, etc.
Document and help design the business processes supporting
strategic Charter technology and product initiatives.
Interact with internal teams to ensure systems/tools are in
accordance with business processes and rules; adjust
Perform a cross-functional role to facilitate business process
changes with stakeholders in other departments; work with
stakeholders to support the integration of new products and
services, regulatory requirements, tools, technologies and markets
into existing operations.
Audit and recommend updates to existing methods, procedures and
process documentation on an as needed basis.
Participate in process requirements, planning and validation
through operational testing to ensure plan changes meet business
Manage the process review and signoff of new methods and
Support testing and roll out of all projects/process improvements
that impact the department.
Understand policies, procedures and practices for analysis of
business performance and impact.
Identify trends and occurrences in data and translate findings into
various mediums including text, charts, graphs, displays and
Perform other duties as requested by management.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Knowledge of database/reporting systems (SQL, Oracle, etc)
Strong written and verbal communication and presentation skills
Ability to self-train and pick up new skills quickly
Proficient use of PC software applications (Access, Excel and
Ability to create and maintain spreadsheets
Commitment to quality service through appropriate follow through,
urgency and persistence
Strong analytical skills and the ability to present information in
an understandable format
Ability to effectively consult with department managers and
Moderate knowledge of telephone billing systems
Bachelor's degree in Business or related field or equivalent
Related Work Experience
3 - Business Analyst/Data Analyst experience
2 - Overall general systems and applications experience
Reporting tools experience (MicroStrategy)
Related Work Experience
1 - SQL server integration and reporting servers experience
1 - Data collection and database design experience
1 - General cable industry experience
Exposure to moderate noise level
BGN319 319773 319773BR
Keywords: Spectrum, Stamford , Business Analyst-Process & Data, Professions , Stamford, Connecticut
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