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Dropship Logistics Lead

Company: Design Within Reach Inc.
Location: Stamford
Posted on: November 22, 2021

Job Description:

General Purpose: Leads the Dropship Team in achievement of corporate business objectives. Scope includes expanding the program with current and new vendor partners and their offerings. Achieves all defined goals in support of 100% on time completion to the customer in a cost-effective manner. Lead, manage and set the strategy for the achievement of operational objectives such as reliability, cost, continuous improvement, customer satisfaction, new system specifications, audits and employee morale which align with and promote the achievement of the corporation's business strategy. What you'll do: You'll have opportunities to design, achieve and build relationships every day as you... * Streamline/improve current procedures and initiate cross functional dialogue about the dropship program. Refine current operations to enable a quick and efficient consolidated delivery of all products to external customers. Support the sales team. * Develop job instructions to ensure standard processes are followed. Respond to escalations, vendor onboarding issues and any EDI related issues. * Ensures employee selection and training. Also responsible to help employees to develop new skills that will allow them to increase their contribution to the business and improve the processes of the operation. Motivates and involves team leaders and members in improving processes through creativity, problem solving and learning. Sets expectations, teaching, encourages, coaches and holds employees accountable to utilize standardized work. * Identifies and solves broad problems that impact quality and overall support to external customers. Ensure performance and accountability to zero performance defects. Partners with internal/external users to ensure the identification of quality/service issues and their root causes, as well as, design and implement solutions. * Proactively identify patterns and trends with vendors or product delays, actively working to find solutions or escalating where applicable to hold vendors and transit partners accountable. * Problem solve and manage escalated shipping and delivery issues, partnering with Delivery teams to address on-going issues with 3rd party agents. * Manage dropship vendor scorecards to track performance and adherence to ship dates, damages, defects, and review with management on a monthly basis to identify opportunities for improvement, chargebacks, and escalations. * Perform additional responsibilities as needed to achieve business objectives. Does this sound like you? This might be you if you have the following skills and abilities... * Bachelor's degree in logistics/operations management or equivalent professional experience preferred. * 2-3 yrs successful management experience to include leading teams, hourly employees, cross-functional engagement. * Ability to grasp the operation's current condition and then develop and communicate the target condition in a compelling way, while specifying the system needed to support the change. * Ability to demonstrate coaching skills and change management skills. * Ability to effectively express ideas verbally and nonverbally. * Well developed interpersonal and communication skills, demonstrates professionalism, adept at resolving conflict in a team environment. * Demonstrated ability to identify and understand issues and make appropriate decisions. * Critical competencies for this position include: integrity and trust, customer orientation, job knowledge, decisiveness, relationship building, effective communication, systemic thinking, future focused, managing and developing talent, flexibility, innovation, and business knowledge. * Demonstrated ability to effectively use office automation, communication, software and tools currently used in the HMI office environment; with the ability to learn new technologies quickly as related to learning activities. As a Dropship Logistics Lead, you'll be eligible for DWR's comprehensive benefits package including medical, dental and vision insurance, paid holidays, parental leave, green transit subsidy and more. Design Within Reach provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, marital status, national origin, ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws, and prohibits discrimination and harassment of any type. Design Within Reach is a federal contractor and is subject to the requirements of Executive Order 14042. As such, we are requiring all of our U.S.-based employees to be fully vaccinated against COVID-19 by January 4th, 2022.

Keywords: Design Within Reach Inc., Stamford , Dropship Logistics Lead, Professions , Stamford, Connecticut

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