International Air and Ocean Agent

Company: Radiant Logistics, Inc.
Location: Woodbury
Posted on: November 18, 2021

Job Description:

This position is responsible for delivering excellent customer service, supporting customer profitability, and overseeing the movement of goods door to door for both import ocean & air consignments. This position is required to exercise consistent, independent thinking and decision making to meet customer requirements, deliver a high level of service, at profitable levels as guided by the Station manager. The position requires a well-rounded understanding of International Ocean & Air Freight Forwarding, primarily imports. Responsibilities: * Create and follow up on requests for rates correspondence * Create load tenders and distribute them to the appropriate transportation providers, follow up to ensure consistent delivery performances that meet customer expectations. * Prepare & record rate quotations. * Resolve payment discrepancies and prevent invoicing errors. * Create required documentation for international shipments and coordinate the distribution and clearance through foreign countries. * Provide day-to-day shipment tracking, tracing, and monitor shipment movements. Update customers and management of shipments in jeopardy of not meeting scheduled delivery commitments. * Keep appropriate Company peers and team members informed of customer activities via email. * Perform other related duties as required. KNOWLEDGE & SKILLS REQUIRED * Basic Proficiency in Microsoft Office e.g., Outlook, Excel, Word, PowerPoint. * Working knowledge of Transportation Management Software is required e.g., SAP, Cargowise. * Experience with load boards is an asset e.g., DAT, Internet Truck Stop. * Effective interpersonal skills with the ability to communicate clearly and effectively both verbally and in writing. * Effective problem-solving and decision-making skills. * Highly organized with the ability to multi-task accurately and with attention to detail. * Able to work well under pressure, in a fast-paced environment, and with limited supervision. * Team cooperation and respect are required. Education and Industry Knowledge * High school diploma and or related trade certifications. * BA degree in Business, Logistics or International Trade or Transportation & Logistics is an asset. * Minimum 5 years experience in International Air Freight Forwarding. * Additional background in Freight Forwarding is a plus, including import and export regulations and documentation requirements, IFS, AMS, CPB, domestic transportation modes and pricing methodology, knowledge of TSA, CTPAT, and government regulations & requirements. About Us Radiant Global Logistics is a comprehensive North American provider of third-party logistics and multimodal transportation services. As a non-asset provider, with minimal investment in equipment, the company delivers advanced supply chain solutions through a network of company-owned and strategic operating partner locations across North America under the Radiant-- brands. Our network now extends to over 100 locations across North America. Through its comprehensive service offering, the company provides domestic and international freight forwarding services, truck and rail brokerage services, and other value-added supply chain management services, including customs brokerage, order fulfillment, inventory management, and warehousing to a diversified account base including manufacturers, distributors, and retailers using a network of independent carriers and international agents positioned strategically around the world. Benefits Radiant Global Logistics offers a competitive benefits package to our full-time employees. Radiant Global Logistics is an equal opportunity employer, dedicated to promoting a culturally diverse workforce.

Keywords: Radiant Logistics, Inc., Stamford , International Air and Ocean Agent, Professions , Woodbury, Connecticut