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Sr Business Operations Analyst

Location: Stamford
Posted on: May 6, 2021

Job Description:

JOB SUMMARYContributes to Charter's success by ensuring business needs are realized through analysis and reporting activities created for the Customer Operations organization. Responsible for gathering data from various systems and sources to perform financial analysis, trending, forecasting, and business impact analysis. Reviews data for Customer Care operations, programs and initiatives that support and enhance the Company's commitment to customer satisfaction and revenue growth.MAJOR DUTIES AND RESPONSIBILITIESCreates reports and data driven presentations with impact - identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables.Instills best practices across the company using Business Intelligence tools.Supports all scheduled and non-recurring information needs of the business users, from front line employees to executive leadership.Develops SQL for ad hoc data requests as needed.Possesses a solid understanding of dimensional modeling, fact table granularity, and related concepts.Troubleshoots existing MicroStrategy reports, respond to user questions, and develop report or semantic layer enhancements as needed.Understands data elements in the warehouse at a very detailed grain to support any form of user needs from research to ad hoc querying to managing large information projects.Presents data in a fashion that is easy to understand with proper documentation for successful user adoption.Creates benchmark reports and interpret results in order to improve overall operations.Compiles Executive level reporting as required.Communicates data nuances and insights to all levels of the company in a clear and concise manner.Conducts any necessary research as needed to ensure data integrity in the reporting provided to business users.Performs analysis, trending, and communication of key performance indicators.Investigates and performs root cause analysis of complex nature.Monitors and reviews reports and records of activities to ensure progress is being accomplished toward specified program/project objectives and recommends changes in methodology as required to attain business objectives.Makes recommendations based on data for process improvement and strategic business decision making.REQUIRED QUALIFICATIONSSkills /Abilities and KnowledgeAbility to read, write, speak and understand EnglishAbility to speak to large groups with advanced presentation skillsAbility to perform critical thinking in the area of data analysis and processAbility to work independently with minimal instructionsAbility to prioritize and organize effectively and manage multiple requests/assignmentsAbility to communicate orally and in writing in a clear and straightforward mannerAbility to analyze key performance indicators/metricsAbility to manage multiple projectsAbility to prioritize and organize effectivelyAbility to maintain confidentialityAbility to use personal computer and software applications (i.e. MS Office, Visio, etc.)Proven ability to perform effectively in a fast-paced environment Exceptionally strong written and verbal communication skillsPrior experience and passion for leveraging data to drive significant business impactPossess the intellectual curiosity to work through ambiguityKnowledge of general accounting and billing proceduresStrong knowledge of database concepts and exceptional SQL skillsProficiency in Microsoft Excel & Access requiredVBA preferred but not requiredEducationBachelor's Degree in Business, Statistics, Mathematics, or Economics from a four-year college university or related field, equivalent training, education and experienceCertifications and/or LicensesValid driver's license, satisfactory driving record within Company required standards and auto insuranceRelated Work Experience Number of YearsQuantitative Analysis work experience 5-7Knowledge of call center metrics and key performance indicators preferredKnowledge of cable industry preferredKnowledge of cable billing systems preferredExperience working with one or many BI platformsWORKING CONDITIONSOffice environmentTravel less than 10% of the timeVision ability close vision, peripheral vision, and ability to adjust focus

For more information on Spectrum's benefits, please click .

Keywords: SPECTRUM, Stamford , Sr Business Operations Analyst, Professions , Stamford, Connecticut

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