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Help Desk Dispatcher/Supervisor

Location: Hauppauge
Posted on: May 6, 2021

Job Description:

Job Description Were currently in search of a Dispatcher/Technician to fulfill the following job responsibilities : Answering incoming calls and responding to incoming tickets Organizing tickets in our queue and ensuring that technicians are handling them properly and quickly. Dispatching tickets that are not able to be handled remotely to our on-site technicians. Verifying that backups are functioning properly both on-site and off-site for clients. Confirming that client's are satisfied with the products and services that are being provided to them. Assist with organizing documentation for clients Creation of standard operating procedures. Qualifications: 1. Morning Person Required (shift is from 8:30 a.m - 4:30 p.m.) 2. You should consider yourself to be kind, patient, and happy 3. Team player - you enjoy working well with others. You have not only heard of but have also WORKED WITH one or more of the following products (or similar to them): Autotask, IT Glue, Datto, Hyper-V, VMWare ESX, SonicWall, FortiGate, Windows Server 2019, Networking Job Types: Full-time Experience: IT Help Desk / Support: 2 years (Required) Education: High school graduate Associates Degree (Minimum)

Keywords: B&L PC SOLUTIONS INC, Stamford , Help Desk Dispatcher/Supervisor, Professions , Hauppauge, Connecticut

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