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User Support Technician

Company: USALLIANCE Financial
Location: Rye
Posted on: April 10, 2021

Job Description:


  • Perform basic workstation troubleshooting analysis via telephone calls, E-mails, or personal requests.
  • Provide support for Windows systems, focusing on functionality, security, and patches.
  • Conduct basic installation and troubleshooting of computers and associated operating systems, operating environments, application software, and peripheral equipment.
  • Support team members in overseeing Helpdesk ticket assignments via the portal and complete tasks within the SLA. Create Active Directory, E-mail, VPN as well as other basic accounts for New Hires.
  • Assist end users with general computer operation and desktop application software questions and problems.
  • Identify and resolve users or internal system access issues (account lockouts, password resets, access setups, etc.)
  • Assist in maintaining a network free of computer viruses, including scanning, and eliminating viruses on workstations.
  • Create troubleshooting documents to be added to the knowledge base.
  • Implement hardware and software upgrades.
  • Assist with IT projects as required.
  • Administer hardware repairs.
  • Perform printer maintenance and repair.
  • Other IT related responsibilities and tasks as they arise.

    • Strong analytical and organizational skills.
    • Ability to work occasional evenings or weekends in response to the needs of the systems being supported.
    • Dependable and reliable with the ability to work as part of a team.
    • Capability to express patience and tolerance.
    • Strong technical competency and creative problem-solving skills.
    • Hard-working, flexible and have a can-do attitude.

      Minimum Technical Skills And Technologies Required
      • Windows 10 and MS 365 knowledge.
      • Familiarity with troubleshooting and upgrading PC hardware.
      • Basic working knowledge of TCP/IP and networking.
      • Ability to manage accounts in Active Directory.
      • Experience in troubleshooting printer hardware.


        Work Culture & Benefits
        • Medical and Dental Insurance
        • Employer Paid Vision and Life Insurance
        • 401(k) Savings Plan with Full Employer Match Up to 6%
        • Generous Paid Time Off
        • Flexible Spending Accounts for Health & Dependent Care Expenses
        • Collaborative & Dynamic Co-workers
        • Innovative & Relevant Technology Resources
        • Career Planning
          USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills and experiences within our workforce.

Keywords: USALLIANCE Financial, Stamford , User Support Technician, Professions , Rye, Connecticut

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