Business Analyst - Cust Ops

Company: SPECTRUM
Location: Stamford
Posted on: April 10, 2021

Job Description:

JOB SUMMARY
The Business Analyst serves as a liaison between the business community and cross-functional technical organizations in order to provide solutions to meet systemic and process needs. Possesses expertise in the business unit(s) supported as well as an understanding of all involved systems and capabilities. Provides complex analysis services, translating user needs into requirements that will allow technology groups to deliver an appropriate solution. Works independently with minimal supervision.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.

Analyze business partner's operations to understand strengths and weaknesses in order to determine opportunities to automate processes and functions.

Assist in business process redesign and documentation as needed for new technology.

Identifies high-level business requirements to solve for systemic and business process gaps.

Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation.

Work with business partners within one business function to align technology solutions within business strategies.

Assist Project Managers in development of project plans and use associated project planning tools as needed.

Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization.

Establish specifications and objectives based on business requirements and cost effectiveness; provide recommendations to management personnel.

Collaborate with management in systems development and design.

Perform other duties as assigned.


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Working knowledge of cable television operations, processes and billing systems
• Excellent interpersonal skills and ability to present performance feedback effectively
• Excellent presentation skills with small- to medium-sized groups
• Strong analytical ability
• Ability to work independently
  Education
  Bachelor's degree in business administration, computer science or related field
  
  Related Work Experience
  Procedural documentation and project implementation experience
  
  
  PREFERRED QUALIFICATIONS
  Skills/Abilities and Knowledge
  Demonstrated project management and leadership abilities
  
  Related Work Experience
  
  
  WORKING CONDITIONS
  Normal office conditions
  
  
  
  For more information on Spectrum's benefits, please click .

Keywords: SPECTRUM, Stamford , Business Analyst - Cust Ops, Professions , Stamford, Connecticut