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Customer Security & Compliance Analyst

Company: SPECTRUM
Location: Stamford
Posted on: April 8, 2021

Job Description:

JOB SUMMARY The Customer Security and Compliance team is providing our customers with a secure customer experience. This position will be responsible for protecting our customers against rapidly evolving security, compliance and privacy threats. MAJOR DUTIES AND RESPONSIBILITIES Collaborates with IT, Product, Legal and Security teams to ensure technology, processes, and governance are in place to monitor, detect, prevent, and react to both current and new security / fraud threats emerging through potential identity / authentication compromises Executes initiatives at the direction of program leadership Contributes to the Customer Operations Customer Security Incident response playbook Engages in incident responses with IT Security and Network Security 24/7 as needed Collaborates on root-cause analysis and identifying optimal responses to security incidents Conducts post mortems after each incident to identify continuous improvement opportunities Collaborates with corporate legal department to ensure that all legal and regulatory requirements are identified and incorporated into applicable training programs / courses and knowledge materials Tracks metrics and creates reporting associated with Customer Operations and Security programs Collaborates effectively with contractors and other vendor resources REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Knowledge of network/cyber security and social engineering threats Knowledge of call center operations Ability to prioritize and organize effectively Ability to document, prepare, and deliver data-driven presentations Ability to influence internal and external key stakeholders and build consensus Ability to develop strong working relationships with peers and project members Ability to drive results within a matrixed organization Expert level experience using all Microsoft Office applications Education BA/BS required in a related field (Cyber Security, Information Technology, Computer Science, and MIS) or equivalent experience; Related Work Experience 3 + Years - Security or Compliance experience within heavily-regulated industries such as Telecommunications, Healthcare, and/or Financial 3 + Years - Experience in IT, Security or Call Center Operations WORKING CONDITIONS Office environment Limited Travel For more information on Spectrum---s benefits, please click here .

Keywords: SPECTRUM, Stamford , Customer Security & Compliance Analyst, Professions , Stamford, Connecticut

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