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Customer Logistics Analyst

Company: Diageo
Location: Stamford
Posted on: November 23, 2020

Job Description:

Job Description :Role Overview Serve as a point of contact for export customers and global customer service teams in order to deliver industry-leading customer service through proactive management of the order to cash (OTC) cycle Monitor and ensure on-time flow of product from order receipt to dispatch at Diageo North American plants and/or warehouses to support export customers--- requirements Monitor orders against forecast and challenge respective planning teams to guarantee proper service and maintain supply stability Partner with global demand planning teams to obtain timely NA export forecast and challenge numbers when necessary utilizing APO and BW reporting tools Provide forecast visibility to NA supply planning team through the use of NA Planning tool and serve as channel supply constrains to customersFinancial Responsibility Monitor reports and consult with customers on orders to ensure on-time product delivery and product availability. Partners with global service teams to drive order changes if supply or month/year-end close constraints require Ensure global customer service teams adhere to order guidelines and proactively recommend order process improvements to them; communicate violations in a professional and courteous manner; Identify ways to correct consistent order violations Ensure sourcing rules (route-to-market) are followed; allowing trade-offs with understanding of cost incurred verse service recovery required; make recommendations to improve cost / service balance Understand and take appropriate action to reduce cost impact of claims, taking timely action on claims resolution within SLA policy and proactively communicating with the customer Inventory/SLOB initiatives domestic and at our final shipping destinationManagement Responsibility Will build and foster collaborative relationships with large and complex markets Administer SAP order management system to manage customer orders and shipments Works independently with limited supervision Employs Customer Logistics Ways of Working and Best Practices during the daily performance of job responsibilitiesKey Outputs/Deliverables Manage order process from order creation through delivery for export shipments Manage shipments and expeditious resolution of customer issues Enforce North American Supply process and guidelines (SLAs) Assist management team in the delivery of period end shipping targets Will represent Customer Logistics on innovation/renovation project teams and communicate status and prioritiesComplexity of Role Must have advanced proficiency in the order management modules of the SAP system Must have a working knowledge and understanding of product innovation and launch cycles Must be proficient in MS Excel and capable of creating customized customer reporting Must be able to interface independently with internal and external customers across all levels, including senior leadership Primary contacts will be supply planning, plants, and transportation teams Will interface with Spirits, PAB global Diageo stakeholders Will work with multiple supply points in multiple countriesRequirements Undergraduate degree 1-3 years of supply chain experience (Supply / Customer Logistics / Planning) Relevant Beverage alcohol industry or CPG experience strongly desired SAP experience / Excel proficient / SAP APO BW reportingWorker Type :RegularPrimary Location:StamfordAdditional Locations :Job Posting Start Date :2020-10-30-07:00As a global leader in beverage alcohol, our 200 brands are part of everyday celebrations in over 180 countries. Our ambition? We want to be one of the best performing, most trusted and respected consumer products companies in the world.Ever since Arthur Guinness took out a 9,000 year lease on a Dublin brewery, some 250 years ago, we became a business that is defined by the character of the people who work here. It took immense character from Alexander Walker to convince the captains of every ship in the port of Glasgow to take crates of Johnnie Walker to the four corners of the world. Today, nothing---s changed.We---re proud to be more than 30,000 talented people. While they make our iconic brands ever stronger around the world, we help them go further than they thought possible. In fact, we---re helping to define their career growth through stretching roles and exciting development opportunities.Diageo is where you---ll find a wide variety of personalities, experiences and perspectives, wherever you---re based in the world. It makes for a stimulating and rewarding working environment, where everyone can flourish.

Keywords: Diageo, Stamford , Customer Logistics Analyst, Professions , Stamford, Connecticut

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