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Application Support Analyst

Company: Kforce Technology Staffing
Location: Stamford
Posted on: March 26, 2020

Job Description:

RESPONSIBILITIES Kforce has a client in search of an Application Support Analyst in Stamford, CT. Summary Our client in is looking for a high performing, customer-service oriented IT professional to provide technical application support to users in an efficient and accurate manner. You must be able to serve as the organizations front liner on a full spectrum of IT issues for the agency, will solve technical problems and provide support for all assigned areas. This position requires IT support to multiple locations in Connecticut. The goal is to make sure that customer value is maintained to the standards set forth by the agency. Responsibilities Troubleshoot problems and advise on the appropriate action Respond to requests for technical assistance in person, via phone andor electronically and diagnose then resolve technical hardware and software issues Properly escalate unresolved queries to the next level of support Track, route, and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilize excellent customer service skills and exceed customer's expectations Ensure proper recording, documentation, and closure Recommended procedure modifications or improvements Other duties as defined by management REQUIREMENTS Bachelor's degree in Information Technology, Computer Science, or equivalent training and experience Minimum of 2 years of proven working experience providing application support Experience with Structured Query Language (SQL) Up-to-date knowledge of scripting, coding and application software Working knowledge of help desk software, databases, and remote control Advanced troubleshooting and multi-tasking skills Experience with Electronic Health Record management software a plus Customer service orientation Strong client-facing, oral and written communication skills Assisting with systems integrations Maintaining and updating technical documents and procedures Preparing maintenance plans and upgrading schedules for the organizations systems Developing reports for teams across the business Local travel is required Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, Stamford , Application Support Analyst, Professions , Stamford, Connecticut

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