Intake Specialist
Company: Charter Oak Communities
Location: Stamford
Posted on: May 27, 2023
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Job Description:
Reports To: Supervising Staff
Department: Property Management
FLSA Status: Non-Exempt
Union: Local 818
Date Adopted: July 25, 2016
Revision Dates:
Position Summary:
This position is responsible for receiving and reviewing
applications for all housing programs, receiving and reviewing
recertification documentation for residents and participants, and
providing applicant and program information to the general
public.
Essential Duties and Responsibilities:
--- Meets, greets and assists applicants, residents and guests in a
professional, courteous and friendly manner.
--- Answers multi-line telephone system and disseminates calls.
--- Communicates program information and requirements to
applicants, participants, residents, owners, and general
public.
--- Responds to applicant inquires.
--- Receives applications and supporting documentation.
--- Processes applications and verifies documents associated with
eligibility.
--- Determines application eligibility, calculates income, assets,
and allowances.
--- Obtains current, third-party verification in accordance with
program requirements and procedures, including use of Enterprise
Income Verification (EIV) information.
--- Enters data into Property Management database software
system.
--- Assists the HCV Department with the initial leasing
process.
--- Coordinates and prepares voucher briefings.
--- Receives and reviews recertification information including
income and household changes.
--- Provides data for a variety of reports.
--- Maintains applicant files to ensure completeness of required
documentation and verifications.
--- Performs a variety of clerical functions in support of various
departments.
--- Backs-up receptionist.
--- May be required to perform other related duties as required
and/or assigned.
Knowledge, Skills and Abilities:
--- Excellent customer service skills and the ability to handle
diverse situations.
--- Excellent ability to effectively communicate orally and in
writing with employees, customers, vendors, and residents.
--- Strong ability to interpret and communicate complex and
changing state/federal policies and regulations.
--- Accurate typing and data entry skills.
--- Ability to type 20 WPM.
--- Strong attention to detail skill.
--- Strong judgment, reasoning and organizational abilities.
--- Strong analytical and math abilities.
--- Outstanding ability to work in a fast-paced, team
environment.
--- Good knowledge of general office and administrative
procedures.
--- Good knowledge of all office equipment, including a telephone,
fax machine and copier.
--- Strong ability to prioritize.
--- Strong ability to handle multiple tasks quickly and
accurately.
--- Strong ability to work with minimal supervision.
--- Strong ability to meet deadline.
Minimum Education/Experience Requirements:
Associate's Degree in Business Management, Social Services or a
related discipline is mandatory. A minimum of two years of
experience in an office or other environment requiring extensive
public contact or customer service such as public or assisted
housing, public administration, government or community agency.
Accounting, interviewing and direct customer interfacing experience
a plus. Fluent in English. Spanish, Creole or other foreign
language skills preferred.
or
Graduation from an accredited high school. In addition, a minimum
of three years of experience in an office or other environment
requiring extensive public contact or customer service such as
public or assisted housing, public administration, government or
community agency. Accounting, interviewing and direct customer
interfacing experience a plus. Fluent in English. Spanish, Creole
or other foreign language skills preferred.
Additional Requirements:
Microsoft Word, Excel and Outlook proficiency. An exam may be
administered which will assess competency level. Currently
certified in HCV and Housing Occupancy and Rent Calculations or be
certified within six months of hire date/transfer. Pass a
pre-employment physical, drug screening, educational background
check and criminal investigation.
Physical Requirements:
Provided under separate cover.
Keywords: Charter Oak Communities, Stamford , Intake Specialist, Other , Stamford, Connecticut
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