Service Advisor, Part Time

Company: Tesla Motors
Location: Mount Kisco
Posted on: May 26, 2023

Job Description:

The Role
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities
---Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
---Return missed phone calls, email in no less than 5 minutes
---Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
---Accurately record issues and data into Dealer Management System. Attention to detail critical
---Conduct Transactions w/ system; walk customer through correction and provide summary
---Communicate estimated completion time, regular updates and follow through on each customer vehicle
---Coordinate the detail of every vehicle prior to delivery
---Coordinate the delivery time or pick up with each customer
---Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements
---Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
---Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
---Understanding of basic automotive techniques related to repair and servicing of automobiles
---Ability to follow oral and written instructions with attention to detail
---Willingness to learn new and innovative automotive technologies
---Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
---Perform detailed daily record keeping and reporting
---Effectively handle multiple priorities, organize workload, and meet deadlines
---Work in a team-based environment and achieve common goal
---High School diploma or equivalent
---Dealer Management System(s), Outlook, and MS Office
---Associate Degree or certificate in Automotive Technology, preferred
---Retail automotive service experience, preferred
---Must have a valid driver's license and must be insured

Keywords: Tesla Motors, Stamford , Service Advisor, Part Time, Other , Mount Kisco, Connecticut