Central Scheduling Representative - Stamford

Company: Stamford Hospital
Location: Stamford
Posted on: May 25, 2023

Job Description:

Stamford Health, a well-established, award winning Healthcare System with multiple locations in CT has opportunity for Central Scheduling Representative.


As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent in order to improve our workforce and support our mission, to that end we offer:


Competitive salary

Sign on bonuses for designated positions

Comprehensive, low-cost health insurance plans available day one

Wellness programs

Paid Time Off accruals

Tax deferred annuity and (403b) pension plan

Tuition reimbursement

Free on-site parking

Childcare partnership with Children's Learning Center


This is a Hybrid Full Time Call Center Position working 2-3 days from home and in office after successful completion of probation.


JOB SUMMARY:


The Radiology Central Scheduling Representative will schedule Imaging and/or Breast exams in a centralized environment via incoming and/or outgoing calls.


MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:


Utilize scheduling guidelines/protocols to handle incoming and/or outgoing calls to accurately schedule Radiology Imaging and/or Breast exams.

Utilize Stamford Health's tools to enter patient information, verify insurance and assist the caller with their request.

Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes to meet Radiology monthly budgeted volume goals.

Demonstrate behavior consistent with Stamford Health's mission, vision, goals, objectives, and patient care philosophy.

Demonstrate regular, consistent, and punctual attendance.


Required Skills


QUALIFICATIONS/REQUIREMENTS:


Education and Experience


A High School diploma or an equivalent is required.

Call Center experience is preferred, but not required. Relevant 1- 2 years of experience working in a customer service setting (i.e., Retail, Sales, Medical Office)


Competencies and Qualities


Must be self-directed, able to multitask, deal effectively with constructive criticism, sit for prolonged periods of time and able to wear a headset.

Must be able to accept ownership for effectively solving customers' issues, complaints, inquiries, keeping patient satisfaction and quality assurance at the core of every decision and behavior.

Must be computer/PC literate and facile in navigating among different applications/systems and websites.

Must be highly dependable, flexible, a team player, and receptive to change; and able to learn quickly and retain new information.

Must adhere to work schedule; be on time and able to work variable schedule(s) and overtime as necessary.


*We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of the community and patients we serve.


Required Experience

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