Member Experience Associate

Company: Jewish Community Center
Location: Stamford
Posted on: March 17, 2023

Job Description:

Member Experience Associates are the face of the JCC of Stamford and are responsible for maintaining high standards of customer service as they interact in a friendly, helpful and professional manner with all who enter our doors. As an essential part of the Member Services Team, this role ensures that all interactions with the JCC staff and facilities represent the absolute best experience possible.Part-time and full-time shifts available at $16 - $19 per hour. Weekend associates needed.To apply, please send your cover letter and resume to Eli Shaffer at Minimum Qualifications: Principal Responsibilities:Create a positive welcoming environment for all those who come to the JCC of Stamford (also known as The J)Provide exceptional customer service to members, non-members, prospective members, program participants, guests and staff at The J, in person and over the phoneCheck-in members, program participants and guests using J proceduresProvide information regarding membership, policies and procedures, program events and classes, current and upcoming activities in a timely and efficient manner to both customers and staffAnswer phones politely and professionally, redirecting all calls to the appropriate staff and helping members find solutions directly whenever possibleUse JCC membership software to process financial transactions including class registrations, personal training, private swimming lessons, program events, and membership transactions, enter new members and make changes and updates to members accounts with a high degree of accuracyTake reservations for group exercise classes and sports courtsMake sure the welcome desk is kept neat and tidy with all flyers and materials replenished as neededReport maintenance and facilities requests to appropriate staffAdditional clerical duties as neededConduct yourself in a professional manner and represent the J in a positive light at all timesQualifications:Eternal optimist, positively exemplifying interpersonal skills and commitment to providing quality customer serviceExcellent computer skills, with proficiency in Microsoft Word, Excel, and Outlook and the ability to learn the JCCs membership softwareGood typing skills and accurate data entry are a mustAbility to work independently, set priorities and handle multiple tasksDetail orientedDependable and reliableFlexible schedule (some weekend work required at times)A positive, warm, friendly and personable attitudeGood oral and written communication skillsAbility to work independently, set priorities and handle multiple tasksHigh school graduate or some collegeMinimum of two years of customer service or related experience. Salary: $35,000 - $45,000 Agency Information: The JCC of Stamford is a cultural, educational and recreational center, offering exceptional programs, classes and special events designed to enrich the mind, body and spirit. We are driven by Jewish Traditions, culture, and heritage.

Keywords: Jewish Community Center, Stamford , Member Experience Associate, Other , Stamford, Connecticut