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Dir, Systems Integration

Company: Spectrum
Location: Stamford
Posted on: September 23, 2022

Job Description:

The Director, Systems Integration leads and oversees a team of Managers and Business Analysts that are responsible for the development and deliverance of end to end functional requirements followed by the facilitation and execution of user acceptance/operational readiness testing for all projects that have an impact on Customer Operations.

Actively and consistently supports all efforts to simplify and enhance the customer and agent experience by removing friction from the business.

Directs and provides leadership to a team responsible for delivery of functional requirements and execution of user acceptance/operational readiness within assigned portfolio. Responsibilities include but are not limited to:

Translates hi-level business rules and basic requirements into detailed functional business and operational specifications.

Participates in design reviews and provides sign off recommendations to leadership that ensures what is being built is operationally sound and supports requirements.

Participates in design reviews and provides sign off recommendations to leadership that ensures what is being built is operationally sound and supports requirements.

Collaborates with Operations and Training teams to ensure launch readiness.

Supports Learning and Development organization with input into training curriculum.

Oversight and leadership of department to ensure effective project and resource planning.

Serves as a mentor to managers and analysts to educate and assist them with requirements analysis and test planning

Management of HR/Administrative functions required in support of staff (Timesheets, mid-year/yearly performance reviews, etc.).

Coaching, mentoring and provide ongoing feedback to employees regarding their performance.

Performs special projects as assigned.

Required Skills/Abilities and Knowledge
Advanced understanding of core business processes and existing system capabilities.
Strong ability to communicate with senior levels of management and company personnel.
In-depth knowledge of business process re-engineering
Advanced knowledge of video, internet, phone residential and business product features and system capabilities.
Ability to lead and motivate others
Advanced ability in mitigating risk and implementing contingency plans
Excellent management skills leading teams of individual contributors and entry level managers.
Ability to build high performance teams.
Advanced communication skills (verbally and in writing).
Ability to prioritize and organize effectively.
Ability to define key performance indicators/metrics.
Ability to effectively analyze and interpret data.
Ability to show judgment and initiative to accomplish job responsibilities.
Ability to document, prepare, and deliver data-driven presentations.
Ability to influence internal and external key stakeholders and build consensus.

Required Education
Bachelor's degree or equivalent combination of education and work experience.

Required Related Work Experience and Number of Years
Management experience - 5+
Business Analysis & Testing Experience - 7+
Telecommunications Industry experience preferred - 5+

Preferred Education
Bachelors or technical degree
Business Analyst certification or successful completion of a recognized curriculum within industry

Office environment
Some Travel required CBI730 321636 321636BR

Keywords: Spectrum, Stamford , Dir, Systems Integration, Other , Stamford, Connecticut

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