Medical Customer Support

Company: Intelliswift Software Inc
Location: Stamford
Posted on: August 3, 2022

Job Description:

Job DescriptionJob SummaryObjective of this position is to provide multifaceted operational support to Medical Affairs including the Medical Information call center. This role will require the incumbent to have broad experiences and skills set to successfully respond to incoming customer calls and perform call triage, document maintenance, reporting, contract processing, and invoice reconciliation. The ideal candidate will be able to work within a team as well as independently, can keenly analyze situations and troubleshoot issues, and has the motivation to learn and to take on new tasks as necessary. Primary Responsibilities- Answer, document, and triage incoming phone calls to the Medical Information Call Center. Candidate must exhibit great customer service and a willingness to assist customers.-Data entry and reporting in various systems. Incumbent should be detail oriented and accurate in processing and handling of information. -Review and respond to customer comments and questions on brands social media sites (e.g., Facebook)-Daily review and confirm receipt of calls handled from afterhours vendor.-Reconciliation of invoices from third-party vendor. Review and process payments ensuring appropriate amount is billed, tracking of payments and working with Accounts Payable and vendor in resolving discrepancies.-Document maintenance and management to observe document lifecycles, initiate timely review and approval of documents, appropriately filing and ensuring version control.-Manage, record and ensure staff complete review and/or training on various departmental documents.-Assist with onboarding new hires. Initiating equipment and office set up, preparing necessary documents for training-Administrative support as needed which include, but not limited to, filing, mail distribution, calendaring-Additional projects or assignments as needed. Education and Experience Requirements- 1 year customer service or call center experience preferred- Associates or Bachelor's degree Necessary Knowledge, Skills, and Abilities-Must have excellent customer service and telephone communication skills-Proficient in using Microsoft Office Suite. -Database/System savvy to be able to use, manage, and report on various department systems -Strong organizational and task prioritization skills, ability to handle multiple tasks, attention to detail, flexibility, team-oriented, analytical and professional demeanor are a necessity. -Familiar with medical terminology and product names and generic names and their uses in order to effectively triage the incoming calls.

Keywords: Intelliswift Software Inc, Stamford , Medical Customer Support, Other , Stamford, Connecticut