VP, PMO, Training & Operational Readiness
Company: SPECTRUM
Location: Stamford
Posted on: June 26, 2022
Job Description:
JOB SUMMARY
The VP, PMO, Training and Operational Readiness provides the vision
and strategy to support the implementation of all Field Operations
initiatives/projects. This role will lead a team of professionals
who are responsible for end to end program management, Training and
Operational Readiness for highly complex and strategic programs
that have an impact on Field Operations (inclusive of Fulfillment,
Supply Chain and Construction verticals). This includes both
internal and external sponsored programs. This role will also have
a dual responsibility of overseeing all aspects of training
curriculum development and operational readiness plans to ensure
all of Field Operations is fully prepared to support new policies,
processes and products. From a training perspective this role will
be responsible for the effective, end-to-end design and deployment
of the learning experience and will lead a team of Instructional
Designers, and through partnerships with the Learning Delivery
Teams, will ensure learning solutions are aligned with the overall
customer experience needs of the company. From an Operational
Readiness perspective this person will also be responsible for the
evaluation and recommendation of operational deployment needs and
execution, workforce impacts, availability of data, risk assessment
and mitigation, metric impacts as well as customer, Field
Technician and support teams experience throughout deployment.
Overall, this individual will provide oversight of the planned
outcome and ongoing results of initiatives and incidents impacting
customers and frontline employees.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently supports all efforts to simplify and
enhance the customer experience.
- Lead, coach and mentor a team of Directors and project managers
in support of the implementation of Field Operations
initiatives.
- Ensure adherence to the project/process methodology and plan
defined by management, in order to mature the organizations ability
to deliver high quality service.
- Partner with leadership cross functionally regarding key
strategic issues including identification of operational
opportunities that drive value-added change, process improvement,
cost control, policy compliance, operational readiness, and
customer experience improvement.
- Establish measures to ensure that controls are in place that
result in projects being delivered with quality solutions on time
and within budget to meet sponsor expectations/needs.
- Responsible for timely/consistent communication of status and
critical issues of all projects/programs that are managed under the
groups direction.
- Play a critical role in the identification and substantiation
of tools needed to improve the efficiency of the workforce which
monitors and manage key performance indicators.
- Oversee the strategic planning, review and approval of
operational readiness of all initiatives impacting the Field
Operations organization.
- Provide approval of training materials, process change
documents and cross functional communications.
- Lead a high-performing learning design team to analyze business
requirements and create modern, effective learning solutions.
- Build strong partnerships with the Regional leadership to
ensure established curriculum is effectively and consistently
implemented and address obstacles in a collaborative manner.
- Establish and maintain strong partnerships with external
learning solution vendors, such as NCTI and SCTE, for enhancing
learning offerings and dynamic reporting.
- Represent Field Operations at the corporate leadership level,
including on the Corporate Learning Council, leading collaborative
discussions on learning and training across business units, and
gaining executive buy-in
- Ensure all data and reporting meets business requirements prior
to implementation.
- Develop and maintain the operational and performance
metrics/impacts and recommended action plan to resolve issues.
- Manage all top-priority Field Service impacting issues through
to resolution, including a post-mortem to identify improvement
opportunities.
- Collaborate with Business Planning to prepare/manage
operational budgets and variances, conduct return on investment
analysis on operational initiatives and track/report on
variances.
- Oversight and leadership of department to ensure effective
project and resource planning.
- Management of HR/Administrative functions required in support
of staff (Timesheets, mid-year/yearly performance reviews,
etc.).
- Perform special projects as assigned.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Exceptional management skills with the ability to develop and
energize a multi-disciplined organization
- Excellent interpersonal skills and ability to effectively
communicate with peers, sponsors, staff, senior management,
vendors, and contractors
- Effectively communicates and encourages peer-to-peer networking
within and across the department
- Ability to present and discuss technical, functional and
management information in a clear and concise way that explains
complex topics; is persuasive and promotes consensus
- Strong analytical, problem-solving and conceptual skills
- Ability to perform multiple tasks and adjust priorities based
on workload and direction from management and customer
- Maintains current knowledge of project management tools and
methodologies.
- Expertise in formal project management methodologies and their
implementation
- Excellent presentation and facilitation skills
- Demonstrated ability to resolve roadblocks to delivery in
multi-organization teams where no direct management responsibility
exists
- Strong financial acumen
- Demonstrated organizational management skills in a highly
complex, fast growing environment, including personnel management
(hiring, recruiting, staffing, mentoring, coaching and reviewing),
budget management and business planning
- Highly flexible, creative and inquisitive
- Proven experience interfacing with senior/executive
leaders
- Broad understanding of business processes, challenges and
opportunities
- Ability to effectively adapt to and apply rapidly changing
technology to business needs
Required Education
Bachelor's degree required.
Required Related Work Experience and Number of Years
Project/program management experience 12
Business strategy development experience 10
Facilitation/leadership experience 7
WORKING CONDITIONS
Office environment
Exposure to moderate noise levels
Travel 25% - 50%
XGN004 314741 314741BR Required
Keywords: SPECTRUM, Stamford , VP, PMO, Training & Operational Readiness, Other , Stamford, Connecticut
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