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VP, PMO, Training & Operational Readiness

Location: Stamford
Posted on: June 26, 2022

Job Description:

The VP, PMO, Training and Operational Readiness provides the vision and strategy to support the implementation of all Field Operations initiatives/projects. This role will lead a team of professionals who are responsible for end to end program management, Training and Operational Readiness for highly complex and strategic programs that have an impact on Field Operations (inclusive of Fulfillment, Supply Chain and Construction verticals). This includes both internal and external sponsored programs. This role will also have a dual responsibility of overseeing all aspects of training curriculum development and operational readiness plans to ensure all of Field Operations is fully prepared to support new policies, processes and products. From a training perspective this role will be responsible for the effective, end-to-end design and deployment of the learning experience and will lead a team of Instructional Designers, and through partnerships with the Learning Delivery Teams, will ensure learning solutions are aligned with the overall customer experience needs of the company. From an Operational Readiness perspective this person will also be responsible for the evaluation and recommendation of operational deployment needs and execution, workforce impacts, availability of data, risk assessment and mitigation, metric impacts as well as customer, Field Technician and support teams experience throughout deployment. Overall, this individual will provide oversight of the planned outcome and ongoing results of initiatives and incidents impacting customers and frontline employees.


  • Actively and consistently supports all efforts to simplify and enhance the customer experience.
  • Lead, coach and mentor a team of Directors and project managers in support of the implementation of Field Operations initiatives.
  • Ensure adherence to the project/process methodology and plan defined by management, in order to mature the organizations ability to deliver high quality service.
  • Partner with leadership cross functionally regarding key strategic issues including identification of operational opportunities that drive value-added change, process improvement, cost control, policy compliance, operational readiness, and customer experience improvement.
  • Establish measures to ensure that controls are in place that result in projects being delivered with quality solutions on time and within budget to meet sponsor expectations/needs.
  • Responsible for timely/consistent communication of status and critical issues of all projects/programs that are managed under the groups direction.
  • Play a critical role in the identification and substantiation of tools needed to improve the efficiency of the workforce which monitors and manage key performance indicators.
  • Oversee the strategic planning, review and approval of operational readiness of all initiatives impacting the Field Operations organization.
  • Provide approval of training materials, process change documents and cross functional communications.
  • Lead a high-performing learning design team to analyze business requirements and create modern, effective learning solutions.
  • Build strong partnerships with the Regional leadership to ensure established curriculum is effectively and consistently implemented and address obstacles in a collaborative manner.
  • Establish and maintain strong partnerships with external learning solution vendors, such as NCTI and SCTE, for enhancing learning offerings and dynamic reporting.
  • Represent Field Operations at the corporate leadership level, including on the Corporate Learning Council, leading collaborative discussions on learning and training across business units, and gaining executive buy-in
  • Ensure all data and reporting meets business requirements prior to implementation.
  • Develop and maintain the operational and performance metrics/impacts and recommended action plan to resolve issues.
  • Manage all top-priority Field Service impacting issues through to resolution, including a post-mortem to identify improvement opportunities.
  • Collaborate with Business Planning to prepare/manage operational budgets and variances, conduct return on investment analysis on operational initiatives and track/report on variances.
  • Oversight and leadership of department to ensure effective project and resource planning.
  • Management of HR/Administrative functions required in support of staff (Timesheets, mid-year/yearly performance reviews, etc.).
  • Perform special projects as assigned.

    Required Skills/Abilities and Knowledge
    • Ability to read, write, speak and understand English
    • Exceptional management skills with the ability to develop and energize a multi-disciplined organization
    • Excellent interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractors
    • Effectively communicates and encourages peer-to-peer networking within and across the department
    • Ability to present and discuss technical, functional and management information in a clear and concise way that explains complex topics; is persuasive and promotes consensus
    • Strong analytical, problem-solving and conceptual skills
    • Ability to perform multiple tasks and adjust priorities based on workload and direction from management and customer
    • Maintains current knowledge of project management tools and methodologies.
    • Expertise in formal project management methodologies and their implementation
    • Excellent presentation and facilitation skills
    • Demonstrated ability to resolve roadblocks to delivery in multi-organization teams where no direct management responsibility exists
    • Strong financial acumen
    • Demonstrated organizational management skills in a highly complex, fast growing environment, including personnel management (hiring, recruiting, staffing, mentoring, coaching and reviewing), budget management and business planning
    • Highly flexible, creative and inquisitive
    • Proven experience interfacing with senior/executive leaders
    • Broad understanding of business processes, challenges and opportunities
    • Ability to effectively adapt to and apply rapidly changing technology to business needs
      Required Education
      Bachelor's degree required.

      Required Related Work Experience and Number of Years
      Project/program management experience 12
      Business strategy development experience 10
      Facilitation/leadership experience 7

      Office environment
      Exposure to moderate noise levels
      Travel 25% - 50%

      XGN004 314741 314741BR Required
      Job Industries
      • Transportation

Keywords: SPECTRUM, Stamford , VP, PMO, Training & Operational Readiness, Other , Stamford, Connecticut

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