Transition Specialist Representative - Stamford
Company: Paycom Payroll Llc
Location: Stamford
Posted on: May 15, 2022
Job Description:
The Transition Specialist Representative leads the Paycom
implementation by partnering with Outside Sales Reps, Client
Relations Representatives (CRR), Paycom Specialists (PSD), and New
Client Setup (NCS) Specialists to ensure a successful
implementation by guiding our clients to 100% usage and adoption of
the Paycom solution. They lead communications with internal and
external stakeholders and project personnel, ensuring timely and
accurate completion of the project.RESPONSIBILITIESWorkload &
Project Management:
- Defines a detailed implementation plan for all customers which
includes the goal of 100% employee usage
- Successfully implements newly released products with all
clients.
- Holds clients accountable to deadlines and drives projects to a
successful and timely completion while achieving position metrics
and customer satisfaction.
- Achieving results by organizing time effectively and utilizing
self-management habits that lead to increased productivity.
- Managing and allocating resources to ensure work is completed
efficiently and effectively on or before deliverable
deadline(s).
- Processes standard to complex payrolls under limited
supervision & coordinates payroll processing timelines with all
clients to ensure payroll is submitted in accordance to Paycom
submission deadlines
- Holds internal and external partners accountable to project
objectives and timelines
- Provides technical and functional support to all internal and
external parties with a Paycom Project Plan to collect outstanding
data for each client(s) and ensure all deadlines are met
- Works with client(s) to map their current process, understand
client pain points and identify areas of improvement to maximize
efficiencies through use of the Paycom solution and best
practices
- Coordinates with client(s) to collect setup documentation of
all applicable HCM products
- Ensures all open implementation tasks are completed, client(s)
acceptance meeting is successfully conducted, and all handoff
requirements are met per the process to indicate that the client is
trained and prepared to transition to the long-term care teams
(PSD/CRR)
- Consistently meets internal deadlines for reports, trainings,
etc.
- Leads the internal implementation team in the creation and
execution of employee usage strategies Risk Management
- Diagnoses, researches and resolves customer concerns and
requests
- Makes independent decisions on problem resolution that are
consistent with Paycom policies and procedures
- Submits all sensitive data through appropriate Paycom platforms
in accordance with Paycom Security Standards
- Proactively anticipates client(s) needs and assesses risk
- Keeps management informed of any significant client
problemsTraining & Mentoring:
- Utilizes the Paycom Project Plan to record setup and trainings
for all HCM products per client(s)
- Promotes the use of Paycom HCM products through training on
site or via web meeting
- Ensures all trainings have client acceptance and meet all
Paycom standardsChange Management
- Actively drives the company vision through the utilization of
the Paycom solution
- Easily adapts to internal process changes and stays up to date
on product developments
- Completes Paycom product training to stay abreast of new
releases and functionality in order to successfully advise and
direct clients on best practices to platform optimization
- Holds internal and external partners accountable to project
objectives and timelines
- Demonstrates initiative by constantly looking for and
recommending ways to improve the TSR roleCommunication:
- Monitors all communication channels including but not limited
to e-mail and telephone notifications providing prompt
responses
- Answers standard to complex questions under limited
supervision
- Communicates the importance of data validation and first
payroll preparation requirements to all clients to ensure perfect
first payrolls
- Ensures documentation of client processes and account notes are
logged timely within Paycom Client Intelligence (PCI)
- Ensures proper meeting etiquette by paying attention to the
correct posture, inflection, courtesy, tone, understandability and
rate of speech
- Communicates effectively with clients and colleagues to
establish cordial/effective working relationships
- Tactfully communicates critical feedback to clients, colleagues
and manager
- Assumes responsibility for establishing and maintaining
effective communication and coordination with Paycom personnel and
management
- Attends and leads meetings as required (on site and/or web
meeting)
- Maintains a positive attitude with all Paycom personnel and
management
- Adheres to all policies of Paycom including those outlined in
the Paycom Employee Handbook
- Communicates agendas and recaps for all meetings and
trainingsTravel:
- Up to 50% travel may include overnight on all avenues of
transportation (plane, train and/or automobile)
- Required to attend in person New Hire, Regional and Department
trainingEducation/Certification:
- Bachelors degreeExperience:
- At least 1 year of applicable experience in a customer-facing
role PREFERRED QUALIFICATIONSEducation/Certification:
- Certifications such as Six Sigma (White Belt, Green Belt),
CAPM, CSM, PMP, MBA or comparable programSkills/Abilities:
- Ability to work as part of a cross-functional team
- Ability to perform job duties with moderate supervision
- Oral and written communication skills
- Public speaking/presentation skills with both small and large
formats (50+ attendees)
- Ability to build trust and collaborative relationships
- Consistently and effectively executes client meetings with
business acumen
- Intermediate knowledge of the industry, product and
processes
- Intermediate computer skills in Excel, MS Office Suite, Outlook
and Web-based Platforms
- Detail oriented and consistently delivers high quality
results
- Intermediate project management and planning skills
- Interpersonal skills
- Maintains professional appearance and calm demeanor
- Ability to prioritize objectives
- Excellent time management skills
- Intermediate problem solving and conflict resolution
skills
- Organizational skills
- Takes initiative to learn about a variety of client industries
and expands knowledge base
- Able to operate in de-escalation and key decision-making
scenarios with guidance from direct supervisor
- Takes initiative to seek personal and professional development
opportunitiesCompetencies:
- Strategy, Change Management, Continuous Improvement, Risk
Management, Influence, Training & Mentoring, Business Acumen,
Communication, Problem Solving, Workload & Project Management,
Technology CompetencePaycom is an equal opportunity employer and
prohibits discrimination and harassment of any kind. Paycom makes
employment decisions on the basis of business needs, job
requirements, individual qualifications and merit. Paycom wants to
have the best available people in every job. Therefore, Paycom does
not permit its employees to harass, discriminate or retaliate
against other employees or applicants because of race, color,
religion, sex, sexual orientation, gender identity, pregnancy,
national origin, military and veteran status, age, physical or
mental disability, genetic characteristic, reproductive health
decisions, family or parental status or any other consideration
made unlawful by applicable laws. Equal employment opportunity will
be extended to all persons in all aspects of the employer-employee
relationship. This policy applies to all terms and conditions of
employment, including, but not limited to, hiring, training,
promotion, discipline, compensation benefits, and separation of
employment. The Human Resources Department has overall
responsibility for this policy and maintains reporting and
monitoring procedures. Any questions or concerns should be referred
to the Human Resources Department. ****To learn more about Paycom's
affirmative action policy, equal employment opportunity, or to
request an accommodation - Click on the link to find more
information:
Keywords: Paycom Payroll Llc, Stamford , Transition Specialist Representative - Stamford, Other , Stamford, Connecticut
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