Patient Advocate Coordinator (Internal Position)

Company: St. Catherine of Siena
Location: West Islip
Posted on: January 16, 2022

Job Description:

Patient Advocate Coordinator (Internal Position)

Facility: Good Samaritan Hospital Location: West Islip, NY Department: Medical Staff Affairs Category: Administrative / Business Support Schedule: Full Time Shift: Day shift Hours: 8a-4p ReqNum: 6041229

Patient Advocate Coordinator

Good Samaritan Hospital is a 537- bed (including 100 nursing home beds) teaching hospital and a member of Catholic Health. With almost 900 physicians on staff, and a level II Trauma Center, we care for well over 100,000 patients annually across the south shore of Long Island. Our reputation for excellence is built on great choices and empowered leadership, and fosters a team that's focused on evidence based practice, continual learning and exceptional quality of care.

The Patient Advocate Coordinator supports the Manager of Patient Advocacy by triaging phone calls, creating and maintaining spreadsheets related to categories of complaints, entering complaints in Midas and reporting at Performance Improvement.

Responsibilities:

* Works with Director and Manager of Patient Advocacy to coordinate performance improvement initiative projects.
* Tracks, analyzes and prepares reports for Patient Advocacy Department
* Tracks, analyzes and summarizes monthly results of patient satisfaction surveys.
* Assists in updating and maintaining the department's policy and procedure manual.

Requirements:

* High school diploma or equivalent.
* Computer proficiency and strong telephone skills. Strong communication skills. Ability to multitask. Record keeping skills.
* At least three to five years' experience in hospital, preferred; familiarity with performance improvement objectives.

At Catholic Health your well-being comes first, with comprehensive compensation and benefits; our offerings go beyond the basics. In addition to multiple medical plans, life insurance, generous paid time off and flexible spending accounts, we also offer substantial tuition reimbursement, an employer funded pension plan and several savings plan options for your future.

Keywords: St. Catherine of Siena, Stamford , Patient Advocate Coordinator (Internal Position), Other , West Islip, Connecticut