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Digital Service Specialist (Chatbot)

Company: Kforce Technology
Location: Stamford
Posted on: January 16, 2022

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a Digital Service Specialist (Chatbot) in Stamford, CT. The role is responsible for supporting messaging customer experience requirements, process design, system changes, testing, analysis, and reporting. Key Tasks:

  • Digital Service Specialist will actively and consistently, support efforts to simplify and enhance the customer experience
  • Proactively recommend and drive bot content enhancements, new features, and channels to ensure organization's customer experience is industry leading
  • Educate and socialize the Digital Service & CX strategy to internal and external partners
  • Deeply understand and recommend technologies and self-service systems to ensure the customer experience is convenient and easy to use by our customers
  • As a Digital Service Specialist, you will develop business cases for messaging enhancements and new features/products
  • Ensure complete analysis and understanding of interdependencies and risks that could affect the delivery of new products, services, processes and/or support technologies
  • Function as the liaison between the business unit and the other supporting functional organizations to properly interpret and deliver to functional specifications
  • Ensure alignment between the business operational strategies and technical solutions
  • Digital Service Specialists oversee and approve requirements and test plans for assigned projects
  • Perform other duties as required Job Requirements:REQUIREMENTS:
    • Degree preferred within Computer Science, Information Systems, etc. or equivalent work experience
    • 2+ years of Business Analysis experience
    • 2+ years of Telecommunications and/or experience with technology/software products
    • 1+ years of Project Management experience
    • Visio experience preferred, comfortability with flow documents required
    • Intermediate Excel knowledge required
    • Agile experience preferred
    • Content writing experience preferred
    • Experience developing chatbot flows for content development preferred Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Stamford , Digital Service Specialist (Chatbot), Other , Stamford, Connecticut

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