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Operator - Security Operations Center

Company: G4S
Location: Stamford
Posted on: June 12, 2021

Job Description:

Job Introduction:

Hiring Now!

The world's leading private security organization, G4S, has an immediate job opportunity for a Security Operations Center Operator. The Security Operations Center (SOC) Operator plays a central role in the protection of the client's assets as a member of the 24/7/365 SOC. The SOC maintains a forward-leaning security posture comprised of well-defined processes and procedures that leverage best-of-class technology, information, and security professionals. The SOC serves as the client nerve center as it proactively identifies, mitigates, and prevents threats and crises that impact our people, property, and information. SOC Operators are responsible for protecting client assets through proactive awareness of local, national, and international security/threat-related matters, providing baseline threat analysis, and facilitating effective emergency/crisis response.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Role Responsibility:

Specific Duties and Essential Functions

  • Monitor all security, communications and fire/life safety systems within the designated region via the provided monitoring systems
  • Serve as the liaison between all departments and the Security Department
  • Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
  • Proactively monitor, identify, correlate and escalate threat/emergency/crisis incidents by leveraging open source intelligence and physical security technology tools
  • Directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
  • Provide baseline analytic analysis and support to threat intelligence team and leadership
  • Identify trends in security threats and their potential impact on business operations
  • Develop appropriate responses for protection, defense and response of client assets
  • Assist in development of crisis response, business continuity and investigation operations
  • Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by Security, parking and shuttle bus staff
  • Complete 'Task work orders" for all reported maintenance needs
  • Inform (without delay) the Shift Supervisor I Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
  • Proactively monitor all surveillance cameras and CCTV remote viewer programs. Monitors and responds to all security/life safety system alarms
  • Answer and respond to events and situations received over regular and emergency phones and intercoms
  • Control and monitor the two-way communication systems
  • Speak clearly, give direction, and provide guidance to employees and security staff during emergencies

The Ideal Candidate:

Education, Licenses and Certifications Required

  • High school diploma or equivalent
  • Must possess a current and valid driver's license
  • Must possess a current and valid Connecticut Guard Card
  • Ability to meet and maintain any applicable state licensing requirements

Type and Length of Specific Experience Required

  • Must possess one or more of the following:
  • Bachelor's degree in protective services, business or related field
  • A minimum of 4 or more years of active service in any military branch
  • Associate's degree (or 60 credits) or higher in criminal justice with current or prior active military service
  • 2 years of work experience in public sector dispatch or emergency operations center
  • 2 years of verifiable data center security experience
  • 3 years of verifiable private/corporate security experience

  • While not required, a minimum of two (2) years of experience in investigative journalism, news reporting, or a related field is preferred

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 21 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must possess advanced computer skills and proficiency
  • Must possess the ability to work in a team environment
  • Must possess the ability to multi-task, discerns patterns in details
  • Must possess excellent verbal/writing skills
  • Must possess the ability to think through problems for logical solutions, and remain calm and professional under stress
  • Must possess the ability to speak clearly, give direction, and provide guidance to employees and security staff during emergencies
  • Must possess the ability to gain Data/intelligence collection, collation and dissemination in a timely fashion
  • Must possess general understanding of open source threat intelligence and emergency response tools (Everbridge, TLO, Lexis Nexis, social media platforms, online publically available records, traveler tracker solutions, etc.)
  • Must possess familiarity and understanding of access control systems, video surveillance and identity management systems (CCure 9000, exacqVision, etc.)
  • Must possess strong computer, internet, and technology skills
  • Must possess knowledge of and interest in world affairs, journalism, or related fields
  • Must possess solid ability to prioritize using good judgement in evaluating the relative urgency of various issues in terms of time and sensitivity, impact, complexity, importance, etc.
  • Must possess the ability to multi-task and meet short-term deadlines
  • Must possess demonstrated analytical and critical thinking skills
  • Must be able to contribute to and thrive in a collaborative team environment
  • Must possess well-developed interpersonal skills
  • Must possess the ability to convey complex information in a clear, concise manner
  • Must possess the ability to maintain flexible work schedule and work night shifts, weekends and holidays
  • Must possess an understanding of policies and procedures acting in accordance with established guidelines; communicating and enforces organizational policies and procedures; recognizing and constructively conforming to unwritten rules or practices
  • Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat

Major activity: Walking, standing, speaking, listening, observing

Physical efforts to carry out job duties: Standing, walking, and sitting. Minimal to no stooping or kneeling, some lifting.

About the Company:

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer

and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:

Keywords: G4S, Stamford , Operator - Security Operations Center, Other , Stamford, Connecticut

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