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Retail Operations Specialist

Company: Design Within Reach Inc.
Location: Stamford
Posted on: June 12, 2021

Job Description:

We're looking for a Retail Operations Specialist to join our Retail Operations team! Our Studios serve as both a retail environment and as community centers for design, inviting constant interaction between the customer, our furniture and our sales team. DWR's Retail Operations Specialists provide exemplary internal customer service to support the Retail Sales organization through a variety of operational tasks. As a Retail Operations Specialist, you'll report to the Retail Operations Manager.

What you'll do:

You'll have opportunities to grow, achieve andbuild relationshipsevery day as you...

  • Manage multi-faceted Studio inquiriesin a professional mannerwith accuracy of information, appropriate grammar, spelling andempathy.
  • Assess Studio's support needs through written correspondence or by phone, solve the issue at hand and communicate resolution in a complete and thorough manner.
  • Regularly rotate through different operational specialties and skill sets.
  • Become an expert in product knowledge and DWRpolicies and procedures, ensuring the ability to react to and solve retail operations requests as efficiently as possible.
  • Provide daily Retail Operations support to the Sales Organizationincluding but not limited to:
  • Manage and respond to inquiries for ETA and Product Support issues which will be your main focus.
  • Review and solve sales order payment issues.
  • Manage and process return and exchange requests ensuring adequate documentation is present, and customer need is resolved promptly.
  • Use operational systems available to provide answers to the sales field.

Does this sound like you?

This might be you if you have the following skills and abilities...

  • 2-3 years of experience in customer service role with a focus on operational excellence.
  • Outstanding written and verbal communication skills.
  • Ability to work with ahigh degree of accuracyandattention to detail.
  • Appropriate discretion in handling confidential financial and personal information.
  • Ability to thoughtfully handle stressful and difficult situations.
  • Solidproblem solving skillsincluding follow through and the ability to manage multiplecompeting priorities.
  • Ability to quickly develop rapport with both internal and external groups and individuals.
  • Proficiency in Microsoft Office Suite (especially Excel).
  • Experience with Salesforce or other CRM tools.
  • Schedule is Monday-Friday, 9am-6pm, but may be flexible due to business needs.
  • College degree preferred.

As a Retail Operations Specialist, you'll be eligible for DWR's comprehensive benefits package including medical, dental and vision insurance, paid holidays, parental leave, green transit subsidy, 401k and more.

Design Within Reach provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, marital status, national origin, ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws, and prohibits discrimination and harassment of any type.

Keywords: Design Within Reach Inc., Stamford , Retail Operations Specialist, Other , Stamford, Connecticut

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