StamfordRecruiter Since 2001
the smart solution for Stamford jobs

Coordinator I, Written Complaints

Company: Cardworks Servicing, LLC
Location: Woodbury
Posted on: April 9, 2021

Job Description:

Position Summary: This position will be a primary point of contact for executive and customer written complaints, responsible for investigating and resolving matters related to the overall business operations and practices. This position will review, assess and resolve issues in a timely and professional manner. Respond to executive complaints in writing, generally from the Better Business Bureau, State Attorney General, Department of Justice, attorneys. Respond to customer written complaints in writing, generally complaints received from an accountholder that is threatening to escalate (to the Better Business Bureau, Attorney General, file lawsuit) or an accountholder that is unhappy with the quality of service received or not satisfied with the way previous correspondence was handled
Summary of Qualifications:

  • Proficient with Windows applications
  • Excellent keyboard proficiency
  • Excellent communication (both verbal and writing) skills
  • Ability to multi-task is essential
  • Fast learner
  • Team player
  • Ability to work under pressure at a rapid pace while maintaining accuracy

    Education & Experience:
    • High School Diploma or its equivalent experience required; B.A. preferred
    • 2-4 years of related experience with Microsoft Office program suite or similar desired
    • 1-3 year's banking experience required
    • Paralegal/business writing experience preferred

      Job Requirements:
      • Communicate directly with accountholders and/or members of the Better Business Bureau, Attorney General's office, etc., in writing. Communicate occasionally via phone/email with clients and CWS executives
      • Research accountholder's concerns, identify the root causes, and make recommendations to affect change in current procedures/practices
      • Determine an appropriate resolution and work across departmental lines as needed
      • Draft a response to be reviewed and approved by the Complaints Department Editors and/or Business Unit Management, while ensuring that the response and/or resolution meets service level
      • Respond promptly to inquiries
      • Scrutinize all complaints against regulatory standards, our client policies/contracts, and internal operating processes
      • Maintain accurate files and logs
      • Assess if there are any trends and alert various departments (Compliance, Operational, Training) so they can take additional steps to mitigate future risk
      • Provide monthly complaint reporting to Compliance and other designated department or group
      • Provide support to Business Unit Management team, including but not limited to reviewing and approving draft responses prepared by other Complaints Coordinators, exception reporting, projects, rolling out process improvements, and ad hoc reporting

Keywords: Cardworks Servicing, LLC, Stamford , Coordinator I, Written Complaints, Other , Woodbury, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Arborist Climber - Hiring Immediately
Description: Looking for a place where you can thrive SavATree's mission is to take our passion for nature and keep this country's outdoors beautiful and flourishing. Through our comprehensive tree, shrub, and lawn (more...)
Company: SavaTree
Location: Levittown
Posted on: 04/14/2021

Groundsman Tree Worker
Description: Looking for a place where you can thrive SavATree s mission is to take our passion for nature and keep this country s outdoors beautiful and flourishing. Through our comprehensive tree, shrub, and lawn (more...)
Company: Savatree
Location: Levittown
Posted on: 04/14/2021

Tree Climber - Hiring Immediately
Description: Looking for a place where you can thrive SavATree s mission is to take our passion for nature and keep this country s outdoors beautiful and flourishing. Through our comprehensive tree, shrub, and lawn (more...)
Company: Savatree
Location: Levittown
Posted on: 04/14/2021


Make $300 per month Renting out your Driveway
Description: n n Neighbor Parking Storage Host Rent out your parking space or your garage and earn 4,000 / year We are looking for side hustlers and passive income lovers to join Neighbor as independent hosts (more...)
Company: Neighbor.com
Location: Levittown
Posted on: 04/14/2021

Driller's Helpers & Laborers
Description: Driller's Helpers Laborers
Company: AMERIDRILL, INC.
Location: Levittown
Posted on: 04/14/2021

Food Courier
Description: Your time. Your Goals.Caviar is a part of DoorDash. When you sign up, you'll join the fleet of independent couriers, called Dashers. Through DoorDash, you can receive either Caviar or DoorDash delivery (more...)
Company: Caviar
Location: Hicksville
Posted on: 04/14/2021

Flexible Spring Schedule - Drive with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it's totally flexible around your schedule. You decide when and how much you drive. What you need to (more...)
Company: Uber
Location: Westport
Posted on: 04/14/2021

Truckload - CDL-A Driver Job - 2 Yrs. EXP Req'd - Hazmat & Tanker Endorsements Req'd
Description: At Pinnacle our drivers are a key component to the success of Pinnacle Trucking LLC. We believe the best way to build strong relationships with our drivers is to have a competitive salary and benefit (more...)
Company: Pinnacle Freight Systems
Location: Levittown
Posted on: 04/14/2021

Tree Climber
Description: Looking for a place where you can thrive SavATree s mission is to take our passion for nature and keep this country s outdoors beautiful and flourishing. Through our comprehensive tree, shrub, and lawn (more...)
Company: Savatree
Location: Levittown
Posted on: 04/14/2021

Purchasing Assistant
Description: MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an (more...)
Company: Michael Page
Location: Levittown
Posted on: 04/14/2021

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Stamford RSS job feeds