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Operations Supervisor - California

Company: Lovesac Company
Location: Stamford
Posted on: February 23, 2021

Job Description:

At Lovesac, we're committed to helping people fill their homes with Total Comfort. That means having furniture that can evolve along with them as life unfolds. From Sactionals - The World's Most Adaptable Couch---, to Sacs - The World's Most Comfortable Seat---, Lovesac products provide peace of mind where others can't. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill-which is good for families and our environment.-- We're committed to working and succeeding by incorporating our Guiding Principles into everything we do: We can all win together Doing less and doing better We're borrowing this earth from our children The couch is the kitchen table Love Matters Currently we are seeking to hire an Operations Supervisor who will be responsible for managing and coordinating on site activities related to warehousing, distribution and transportation within our 3 rd party operations located in California. You will be responsible for developing plans and ensuring operational execution related to activities which balance quality, cost and service to our internal and external customers. You will ensure key goals and objectives are met to drive superior planning and execution in the 3PL operation. This is a newly created position in the organization and will require being--based on site--with flexibility to travel to additional locations. The organization has experienced rapid growth with limited operating procedures and is completing implementation of a large scale ERP system. The successful candidate will have experience in change management, systems implementation, and detail oriented hard work in a dynamic environment. Summary of Key Job Responsibilities:

  • Responsible to meet or exceed all goals and key performance indicators (KPIs).
  • Act as our company on site representative for CA operations by coordinating operational activities across both companies to ensure operational excellence.
  • Supervise 3 rd party warehousing and distribution services as well as driving improvements to the pick pack and ship processes to ensure increasing customer satisfaction.
  • Responsible for ensuring the management and accuracy of our inventory as it is managed directly by our 3 rd party. Key processes such as cycle counting, returns processing and out bound processing of orders are a focal point to our success.
  • Work cross-functionally to develop process improvements and technology enhancement to improve service and operational processes.
  • Develop additional distribution processes and methods within our 3PL distribution centers in order to meet the future needs of the business.
  • Support the implementation of best practice across the supply chain and distribution operations.
  • Execute against our key performance indicators when it comes to quality, cost and service metrics.
  • Assist the 3PL operation in forecasting our business into detailed plans supporting distribution network requirements.
  • Assist in coordinating the scheduling of inbound containers.
  • Is responsible to meet or exceed all goals and key performance indicators (KPIs).
  • Communicates status key initiatives, and operational to senior leadership team.
  • Trains and coordinates product education.
  • Maintain a calm demeanor and manages issues professionally and according to our company standards.
  • Act with integrity and trust at all times, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
  • Perform any other duties as requested by management. Qualifications
    • Bachelor's Degree required.
    • Must have a minimum of 5-7+ years' experience in supervising distribution operations including knowledge of distribution practices and technologies which support the fulfillment process.
    • Must have a high-level understanding of Supply Chain Management processes, including 2-3 years' experience in a leadership role.
    • Must have experience working with systems such as a WMS & ERP. Experience supervising 3PL companies is a plus. Experience implementing distribution operations or new distribution functions is also required.
    • Proficiency required with Microsoft Office; Word, Excel, PowerPoint and Outlook.
    • Must be results driven and utilizes his or her knowledge to meet or exceed KPIs and goals.
    • Must have proven time management skills and quickly adapts to a changing business environment.
    • Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
    • Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.
    • Must take accountability and responsibility for your actions.
    • Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
    • Demonstrates strong analytical and problem-solving skills.
    • Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
    • Must works collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
    • Must comply at all times with the standards, policies and procedures in the Lovesac Employee Handbook.
    • Consistent ability to work in an office environment and regularly report to work at Corporate Headquarters or designated showroom.
    • Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
    • Must be able to travel as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.
    • Must possess a strong work ethic and exemplify The Lovesac Values: Lovesac Core Values - Willing to sweep the floors Grit Aspirational Values - Customer Centricity Only "A" Players Executional Excellence Table-Stakes Values - Positivity Flexibility Inclusivity Passion Empathy Transparency Our stores, including our website, are open seven days a week and require morning, evening, weekend and holiday availability. Lovesac is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information, or any other characteristic protected by applicable law. Lovesac complies with applicable state and local laws prohibiting discrimination in employment in those jurisdictions in which it maintains facilities. Lovesac also complies with the Americans with Disabilities Act and applicable state and local laws regarding providing reasonable accommodation for qualified individuals with disabilities.--

Keywords: Lovesac Company, Stamford , Operations Supervisor - California, Other , Stamford, Connecticut

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