Executive Support Specialist - CSI-IS
Company: Cynet Systems Inc
Posted on: February 21, 2021
Executive Support Specialist - CSI-IS-075- Stamford, CT We are
looking for Executive Support Specialist for our client in
Job Title: Executive Support Specialist
Job Location: Stamford, CT
Job Type: Contract
"US citizens and those authorized to work in the US are encouraged
to apply. We are unable to sponsor H1b candidates at this
The Executive Support Specialist works within the Client Services
Team and provides the highest levels of customer service and
support for all technology needs to the C-Level VIP users and the
Board of Directors located across the globe.
This role is the single point of contact for all IT related
activities; responsible for ensuring that technology needs are met
through pro-active solutions that are accurately constructed and
executed, as well as communicated and operating properly.
Provide an exceptional level of customer service to all customers
specifically Executives and VIPs.
Travel to Executives' homes to provide system, network, and
Support senior level meetings including board or budget
Understand and help develop key Client Services processes
Incident Management, Service Requests, Problem Management
Manage incidents and service requests assigned to you or your
Maintain ownership and management of all technology currently used,
understand how it's being utilized and proactively address possible
technology challenges that may arise in day to day activities of
executive incidents, tasks, problems, requests, moves, and changes
to ensure successful resolution
Participate as a priority in the recovery and restoration of
systems as required by IT major incident management teams in the
event of serious disruptions to critical services.
Document knowledge and share this amongst the team.
Administer users, groups, permissions, and computers within Active
Receive and gather information relating to IT and
telecommunications requirements for new company members, ensuring
everything is set up ready for their first day.
Telecommunications troubleshooting. Administration of extensions,
installation of phones, both desk and wireless.
Provide, maintain, and assist with use of mobile email devices,
both in head office and remotely.
Support and maintain audio visual and video conferencing equipment
within meeting rooms and around site
Undertake housekeeping and maintenance of all operational,
procedural, and technical documentation.
Cross-platform and mobility training, and technology consultation
relating to effective use of cross-platform technology with
emphasis on connectivity and mobile devices for VIP and Executive
Provide communications support, which may require sending emails to
large numbers of customers.
Backfill for Service Desk team when required.
Education and Experience Requirements:
2 Years of experience in an environment supporting C-Level
Previous experience working for a private company preferred
Current driving license in the USA, and confident to drive in New
York State and across New England
Current passport and willingness to travel to Canada as
Does not require US sponsorship
The candidate will ideally have a related IT qualification, and
Expert in OSX and Windows
Expert in MS Office Suite
Expert with iOS Devices
Previous experience with WebEx and other Web-based collaboration
Experience running larger highly visible meetings
Must exhibit mature judgment, excellent leadership skills and be
able to work independently to direct High performing individual
with excellent communication, customer services, interpersonal, and
Ability to remain calm under pressure, to deliver exceptional
customer service regardless of the situation
Experience of a similar role, providing second line support, while
providing excellent customer service.
Must demonstrate good technical knowledge and have experience of
supporting a Microsoft environment Published at 03-22-2019
Viewed: 329 times
Today's Date:--Wed Dec 02 2020 Cynet Systems is an Equal
At Cynet Systems, we are committed to providing an environment of
mutual respect where equal employment opportunities are available
to all applicants and teammates without regard to race, color,
religion, sex, pregnancy (including childbirth, lactation, and
related medical conditions), national origin, age, physical and
mental disability, marital status, sexual orientation, gender
identity, gender expression, genetic information (including
characteristics and testing), military, women, minority and veteran
status, and any other characteristic protected by applicable law.
Cynet Systems believes that diversity and inclusion among our
teammates are critical to our success as a global company, and we
seek to recruit, develop and retain the most talented people from a
diverse candidate pool.
Keywords: Cynet Systems Inc, Stamford , Executive Support Specialist - CSI-IS, Other , Stamford, Connecticut
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