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Retail Operations Specialist - Mobile

Company: SPECTRUM
Location: Stamford
Posted on: November 20, 2020

Job Description:

Job Description The Spectrum Retail Sales Operations Specialist is responsible for assisting with management of mobile sales operations for the Retail Partner channel. Position oversees support of assigned authorized dealers in multiple areas, including reporting and data analysis of dealer performance. MAJOR DUTIES AND RESPONSIBILITIES Coordinate various deliverables to support implementation of mobile-related projects. Coordinate and distribute field communication related to mobile for Retail Partners. Content management of channel-specific mini-sites with mobile focus. Create processes and collateral that are supportive to mobile projects and operations. Work with cross-functional groups on mobile project and operation dependencies. Monitor and deliver mobile related audits, compliance, onboarding and healthy sales practices. Facilitate and oversee mobile-related support tickets reported from the sales teams. Manage and document assigned priorities, tasks and deliverables for proper leadership oversight and coordination. Communicate and interact with all authorized dealers and other cross-functional departments within Charter on behalf of Retail Operations management. Collect and analyze authorized dealer performance data and incorporate results into dashboards, presentations and summary reports as needed. Perform other duties as requested by Manager. REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to communicate orally and in writing in a clear and straightforward and professional manner Manage multiple projects and tasks at one time Prioritize and organize effectively to meet project deadlines Ability to work independently with excellent time management Maintain confidentiality of information Ability to show judgment and initiative in accomplishment of job duties Knowledge of basic mathematics Knowledge of general office procedures Advanced knowledge of personal computer and software applications (i.e. Microsoft Office Suite) Education High School Diploma Related Work Experience 3 years: Administrative Experience 2 years: Sales Operations 2 years: Customer Service 2 years: Project Coordination PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Knowledge of mobile telecommunications industry Knowledge of telecommunications industry Knowledge of Charter products and services Education Bachelor's Degree or equivalent experience WORKING CONDITIONS Office environment Travel may be required

Keywords: SPECTRUM, Stamford , Retail Operations Specialist - Mobile, Other , Stamford, Connecticut

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