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Director of Products and Technology, Client Services Organization

Company: Gartner
Location: Stamford
Posted on: September 16, 2020

Job Description:

Director of Products and Technology, Client Services Organization What makes Gartner a GREAT fit for you? When you join Gartner, you’ll be part of a team with a no-limits mindset that helps the world become smarter and more connected. We’re the world’s leading research and advisory company that steers clients toward the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, supportive, high-performing team, Gartner is the place for you.

Interested in learning more, view and register for any of our upcoming recruiting events here !

What will you focus on in this role?

Develop an end-to-end strategy for the Services Products and Technology team that will help achieve our retention targets by enabling our service teams to deliver and capture value from our clients

Build and develop a strong team of product managers executing on this vision, and deliver objective business impact along the way.

Lead and collaborate with Engineering, Design, Data Science, Data Analytics, BI, Sales, Service Operations, and Business Leaders to grow and advance the product portfolio

Build and launch products and features in an Agile methodology and at scale, through continuous prioritization, A/B testing, pivoting and designing for scale and robustness

Continue to integrate our tools to create a “one-stop shop” for our service associates so they can access everything needed to drive engagement from that interface

Decide what resources, tools, systems and training will be necessary for our service teams in order to achieve/exceed service level targets. This includes use of new technologies, process improvements, and employee skill enhancement and motivation techniques

Partner with all service leaders to understand their needs in order to drive client engagement and build that into the backlog prioritization

Own the products and technology budget and drive annual planning with senior leadership, IT, service and operations teams so we work on the most important and innovative priorities

Partner with IT to build world class tools to achieve seamless recommendations for clients to increase retention and to empower and enable our service teams to drive engagement.

Identifying systemic issues affecting clients and work with internal organizations to identify and implement fixes, process modification or changes to client’s expectations.

You’re extraordinary at:

Leading high-performance initiatives while operating under the lean product principle framework and agile delivery

Analytical problem solving and using fact-based decision making to solve business problems

Engaging with data science teams to develop and integrate personalized recommendations leading to effectiveness and efficiency, and regular communication with all service teams to ensure best practices for service delivery.

Leading product management for technology initiatives, developing a robust testing framework and faster time to market

Disciplined Scrum knowledge for different products in order to continuously increase velocity

Collaborating with cross-functional teams including products, services and sales in order to empower our client service delivery teams by fully leveraging state-of-the-art technologies to improve efficiency, growth, profitability, and client retention

People management and inspiring teams to strive for world class operational rigor and to proactively identify opportunities to problem solve

You would have:

A proven understanding of information technology, knowledgeable in disruptive technologies, in-depth experience and/or knowledge of databases and data schema while being technically savvy

Strong Gartner products knowledge

Experience managing initiatives that bring together data science algorithms, a well-optimized front-end and complex data sets into tools in order to personalize experience for the user in a seamless way

Experience with user journeys, personas, user experience and product development life cycle

Top-notch problem-solving skills leveraging systems and tools, optimized processes and ability to leverage Lean Product Principles to A/B test, measure success and continuously improve

Hands on experience in implementing CRM processes and practices within an organization

Agile ability to anticipate need, be responsive and adapt to change

Strong interpersonal and relationship skills, ability to influence decisions and gain consensus

Excellent time and project management skills, ability to prioritize the most important projects to create business impact

10+ years’ experience in the Information Technology Industry preferred

Minimum 4 years Gartner management experience

We offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

A collaborative, positive culture. You’ll work with people who are as enthusiastic, smart and driven as you are. You’ll be managing the best of best.

Limitless growth and learning opportunities. We offer the excitement of a fast-paced entrepreneurial workplace and the professional growth opportunities of an established global organization.

Competitive compensation and performance based bonus structure

About Gartner:

Gartner, Inc. (NYSE: IT) is the world’s leading information technology and business services research and advisory company. We deliver the technology-related insight necessary for our clients to make the right decisions, every day. We work with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A – Visit gartner.com to learn more

Job Requisition ID:46786

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

We’ll let you know when a role you’re interested in opens up.

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The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 203-964-0096 or by sending an email to ApplicantAccommodations@Gartner.com .

Keywords: Gartner, Stamford , Director of Products and Technology, Client Services Organization, Other , Stamford, Connecticut

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