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District Manager-New York

Company: Lovesac
Location: Stamford
Posted on: September 15, 2020

Job Description:

At Lovesac we believe you should be free to live the life you love and that we should all live in Total Comfort. From Sactionals–The World’s Most Adaptable Couch™, to Sacs –The World’s Most Comfortable Seat™, Lovesac products are durable, changeable, and truly designed for life.Our founder’s philosophy, Designed for Life™, demands that our products are both built to last a lifetime and designed to evolve with our ever-changing lives. It’s an uncompromising approach to achieving true sustainability.

At Lovesac we are committed to living and succeeding by incorporating our Guiding Principles:

We can all win together

Doing less and doing better

We’re borrowing this earth from our children

The couch is the kitchen table

Love Matters

Currently, we are seeking to hire a District Manager who will be responsible to lead and develop Store Managers to drive sales. You have passion for the product and the customer, ensuring a customer and employee-centric environment in all showrooms. A District Manager customarily and regularly selects hires and develops Store Managers ensuring a consistent sales experience for our customers. You further ensure that all showrooms are merchandised in accordance with company guidelines and you create a sales culture to drive profitability through leadership and influence. A District Manager supports and holds teams accountable for delivering an Omni-channel customer experience.

Summary of Job Responsibilities:

Responsible to meet or exceed financial sales goals and key performance indicators(KPIs) for designated market.

Leads and ensures store operations for all showrooms are consistent through responsible fiscal management of budgets to meet or exceed sales goals.

Develops, trains and motivates store managers to meet financial goals through the execution of Lovesac’s proprietary selling process to deliver sales and customer service consistently.

Monitors and inspects the execution of promotional campaigns including product placement and marketing timely and to standard in assigned area.

Identifies and makes correct and prudent decisions to solve issues to enhance team performance and customer service levels.

Ensures inventory integrity and accuracy in all showrooms protecting company assets at all times.

Customarily and regularly recruit, select, and hire top talent to build viable succession plans that meet company growth initiatives; collaborating with peers to develop a company-wide talent pipeline.

Interprets and implements management policies and operating practices.

Manages consistent application of performance management practices, including but not limited to annual performance appraisals, progressive counseling activities and development plans, in partnership with Human Resources and Regional Director.

Customarily and regularly coaches and counsels direct reports to manage performance, taking appropriate and corrective action in partnership with Human Resources and in accordance with company policies and procedures.

Resolves all escalated customer service issues appropriately and timely, teaching Store Managers to do the same.

Ensures store standards are maintained, including but not limited to: merchandising visuals, marketing, cleanliness, appropriate inventory levels, backroom organization and cleanliness, safety in accordance with Company operating policies and procedures.

Provides input in planning long- or short-term business objectives for his or her market.

Maintains a calm demeanor and manages issues professionally and respectfully in accordance with our company standards.

Acts with integrity and trust, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.

Perform any other duties as requested by management.

Qualifications Must be results driven and utilize knowledge to meet or exceed KPIs and goals.

Must have proven time management skills and quickly adapts to a changing business environment.

Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.

Must take accountability and responsibility for your actions.

Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.

Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.

Demonstrates strong analytical and problem-solving skills.

Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.

Must work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.

Proficiency required in Microsoft Office: Word, Excel & PowerPoint

Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook.

Consistent ability to work in an office environment and regularly report to work at Corporate Headquarters or designated showroom.

Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.

Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.

Must possess a strong work ethic and exemplify The Lovesac Values:

Lovesac Core Values -

Willing to sweep the floors

Grit

Aspirational Values –

Customer Centricity

Only “A” Players

Executional Excellence

Table-Stakes Values –

Positivity

Passion

Empathy

Transparency

Our stores including our website are open seven days a week and require morning, evening, weekend and holiday availability.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other characteristic protected by applicable law.

Keywords: Lovesac, Stamford , District Manager-New York, Other , Stamford, Connecticut

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