Senior Voice Product Manager - Spectrum Enterprise Apply Now
Date posted 08/23/2020 Requisition Number: 258933BR Location:
United States - Connecticut - Stamford Area of Interest: Product
Management Position Type: Full Time At a glance: Are you a product
management professional enthusiastic about serving as the subject
matter expert and point of contact for the voice product line of a
Can you commit to a leadership position creating the product
roadmap while communicating product requirements, user scenarios
and Market analysis to teams?
Do you desire competitive compensation with lucrative benefits
and a focus on professional development?
At Spectrum Enterprise, our goal is to foster an engaging work
environment that encourages our team members to reach their full
potential. We promote a culture of excellence that celebrates
diversity, innovative thinking and dedication to consistently
exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is
a national provider of scalable, fiber technology solutions serving
America’s largest businesses and communications service providers.
The broad Spectrum Enterprise portfolio includes networking and
managed services solutions: Internet access, Ethernet access and
networks, Voice and TV solutions. Spectrum Enterprise’s
industry-leading team of experts works closely with clients to
achieve greater business success by providing solutions designed to
meet their evolving needs. More information about Spectrum
Enterprise can be found at enterprise.spectrum.com.
As the Senior Enterprise Voice Product Manager, you drive value
leadership in the marketplace by ensuring a positive client
experience and enticing pricing and packaging of voice products.
You possess an in-depth understanding of the voice market and the
ability to effectively evaluate market trends, the competitive
landscape and other service provider offers. You excel at
determining the effectiveness of the pricing strategy, value
proposition and competitiveness of voice products by assisting with
profit and loss while analyzing, evaluating and monitoring client
and unit growth. You improve client satisfaction by serving as the
subject matter expert and point of contact for all voice product
questions, documentation and issue resolution.
You drive voice product success by contributing to the product
roadmap while creating and communicating detailed product
requirements, user scenarios and market analysis to various
cross-functional teams. You differentiate Spectrum Enterprise in
the market through the identification of new products, enhancements
and potential new lines of business. You collaborate with Sales and
Marketing to align tactics with the product strategy. You ensure
that the product vision and client experience are maintained
throughout the delivery cycle by working closely with development
and delivery agents. Your success is measured by key operating
metrics that include subscriber growth, churn, Trunking attachment
rates to key data products and overall market penetration rates.
You provide guidance to multiple teams within an office environment
and travel as needed to complete company objectives. You report
directly to the Senior Director, Product Management Voice Services
for goals, guidance and assistance.
Position benefits: Competitive Salary with Bonus
Health, Vision and Dental Insurance
100% Company Match 401(k) up to 6%
Company Funded Retirement Accumulation Plan for an additional
Pretax Child Care Spending Account
Paid Holidays, Vacation Days, Personal Days and Sick Days
Employee Discount on Spectrum Services Where Available
What you will do: Encourage company-wide excellence and success
by actively and consistently supporting all efforts to deliver a
superior client experience and product portfolio that satisfies
client current and future needs.
Monitor and manage the monthly and quarterly product
performance, including unit sales, net additions, ARPU, disconnects
and port outs to provide analyses of the trends and identify areas
Improve sales results and ensure that voice products meet or
exceed yearly budgeted goals through detailed recommendations to
processes and procedures.
Work with all sales channels to increase the monthly voice
product participation rates while collaborating with Marketing and
Sales to increase sell in rates to data only clients.
Increase overall sales by supporting the direct and channel
sales teams in their daily activities.
Manage the Trunking product ICB requests with Sales and Sales
engineers to ensure clients needs are being met.
Enhance the sales cycle by participating in the request for
information (RFI) and request for proposal (RFP) processes.
Identify market risks and rewards by performing a competitive
market and SWOT analysis.
Ensure product success through contributions to the development
of the yearly roadmap.
Drive roadmap development initiatives by writing detailed
Product Charters, to include end-to-end experience from order
management to billing, required OSS and BSS changes and web portal
Inform clients and product teams by writing all product
documentation and maintaining all product management generated
updates and new product development initiative updates.
Create or update all Trunking training modules and material
through collaboration with the Training team.
Support marketing and increase sales activity by providing the
go-to-market strategy, assisting with the creation of product
collateral and identifying areas of improvement.
Deliver a high-quality client experience by collaborating with
operational teams to continuously simplify and streamline
Required keys for success: Five or more years of product
development or product management, IT or Engineering experience
Five or more years of experience with cable and
Proficient in understanding complex, technical concepts and
translating them into simplified product attributes
Sound business acumen with the ability to analyze and interpret
data to provide recommendations
Adept at working in a fast-paced, competitive high-pressure
Desire to understand and build technical knowledge of
telecommunications products and services
Extensive experience leading large, cross-functional teams to
exceed business goals and results
Ability to plan, prioritize and organize effectively and
Proficient in Microsoft Word, Excel, PowerPoint, Outlook and
project management software
Effective written and spoken English communication skills with
all levels of an organization
How you will stand out from the crowd: Seven or more years of
development or management in a specific supported product line
Solid leadership skills
Proven track record of working with federal, state and local
government contract process and procedures
Familiar with system integrators or consulting engagements in
formulating government related RFP responses
Experience bidding on General Services Administration (GSA)
History of working with GSA schedules or Multiple Award
Your education: Bachelor’s Degree in business or a
telecommunication related field (required)
The Spectrum brands (including Spectrum Networks, Spectrum
Enterprise and Spectrum Reach) are powered and innovated by Charter
Communications. Charter Communications reaffirms its commitment to
providing equal opportunities for employment and advancement to
qualified employees and applicants. Individuals will be considered
for positions for which they meet the minimum qualifications and
are able to perform without regard to race, color, gender, age,
religion, disability, national origin, veteran status, sexual
orientation, gender identity, or any other basis protected by
federal, state or local laws.
FCC Unit: HQ452 Business Unit: Spectrum Enterprise MPD310 Apply
Now Apply Later
Stay in the loop about everything that’s going on at Spectrum.
Get information about local openings and hiring events delivered
right to your inbox. You can even upload your resume so we can
match you with new opportunities.
Connect with us First Name
Resume While not required, feel free to attach your resume so we
can learn more about you.
Enter a location and a category, and click “Add” to create your
Job Alert. Job Category*
Product Management, Stamford, Connecticut, United States
Charter Communications is an Equal Employment Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability or status
as a protected veteran.