Manager, Instructional Design

Company: SPECTRUM
Location: Stamford
Posted on: August 3, 2020

Job Description:

The Manager Instructional Design is responsible for managing the design and development of Charter&039;s technical, Customer Service, Sales, Marketing, Business, and Leadership Training programs In this role you will manage vendors and internal staff responsible for program design and development. You&039;ll work cross-functionally across other business units to leverage existing materials, direct vendors, and develop programs to establish consistent Charter curriculum. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Lead design and development of technical, customer service, sales, marketing, Charter Business, and leadership training; serve as creative and planning resource to internal customers and training directors Manage the design and integration of instructional design into a comprehensive curriculum for each business unit&039;s training function; ensure each course can be modularized and marketed to different employee groups as needed Assess clients&039; learning situation, expectations, resources, constraints, learning needs, learning gaps, and tasks in relation to the organizational mission and goals Manage development of training programs based on business and performance objectives identified by stakeholders, project managers, clients, and subject matter experts Manage and direct design and development work of vendors Lead the development of innovative programs that increase customer satisfaction and generate revenue Work with clients to secure approval of new and updated curriculum Manage team escalations and partner with clients to drive resolution Act as an instructional design subject matter expert Partner with functional training managers, supervisors, and points of contact to establish train-the-trainer delivery and certification Manage integration of content, such as product training, across training functions Research and analyze training options, delivery methods and techniques Create and implement evaluation plans to demonstrate business impact of all training initiatives Partner with peers on all curriculum development responsibilities Keep abreast of current learning and performance strategies, delivery methods, and techniques Plan and manage all instructional design projects Collaborate with subject matter experts and conduct training needs assessments Provide effective implementation of instructional products and programs Manage implementation of ROI forecasting and impact studies of training initiatives Manage external resources to maximize cost effectiveness and quality Manage Instructional Design training budget Perform other duties as requested by supervisor REQUIRED QUALIFICATIONS Skills/Abilities and Knowledge Able to read, write, speak and understand English Skilled in various instructional design methodologies and practices Possess excellent time management and project management skills Demonstrated experience leading a team of instructional designers Collaborate and work cross-functionally across various business units Communicate orally and in writing in a clear and straightforward manner Make decisions and solve problems while working under pressure Manage multiple projects to meet target dates for implementation Experience using Articulate Storyline Excellent Microsoft Office experience, includings Excel, PowerPoint and Outlook. Must be able to prioritize and organize effectively Show judgment and initiative and to accomplish job duties Skills in team building, relationship building, facilitation and presentation Education Bachelor&039;s degree in Instructional Design, Human Resource Development, Business Administration or equivalent experience in related field required Specialized training in instructional design methodologies required Related Work Experience 5 years of Instructional Design experience 3 years of Management experience 2 years of Project management experience PREFERRED QUALIFICATIONS Skills/Abilities and Knowledge Knowledge of cable television products and services a plus Organizational development/change initiatives experience preferred Knowledge of a variety of training delivery systems Skills in measurement and evaluation of training initiatives WORKING CONDITIONS Office environment Approximately 30% travel

Keywords: SPECTRUM, Stamford , Manager, Instructional Design, Other , Stamford, Connecticut