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Technical Support Specialist

Company: Nusources
Location: Islip
Posted on: January 17, 2022

Job Description:

Title: Technical Support SpecialistLocation: Huntington, NY (onsite support)Terms: Full-time, W-2 Contractor (potential to convert perm), OT eligible

  • In serving as a trusted technical resource to the end-user community of a highly prominent real estate brokerage firm, you will provide support (level 1 and 2) to end-users.
  • Your position will entail the set-up and maintenance of office equipment (desktops, printers, etc.), mobile/hand-held devices (iPhones, iPads, Android, tablets), A/V conference room equipment, and assisting the network team in configuring network devices.
  • The environment is primarily comprised of Windows 10 platforms along with some Apple MacBooks.
    • Provide level 1 and level 2 technical support and incident management service desk functions to end-users remotely and in-person.
    • Utilization of the ServiceNow help desk ticketing system to manage tasks, requests for support, and day-to-day activities.
    • Installation, maintenance, and repair of desktop/laptop computing systems.
    • Support and administration of Windows 10 operating systems; limited Mac OS.
    • Support for collaboration tools such as Zoom, GoToMeeting, Microsoft Teams, etc.
    • Diagnose, troubleshoot, and repair computing hardware and software applications.
    • Troubleshoot desktop/laptop computer security issues.
    • Provide support for all standard productivity software (Microsoft O365 / Office Suite - Word, Excel, PowerPoint, Outlook; Microsoft Teams, etc.). Includes installation, troubleshooting, and end-user assistance and training.
    • Installation, configuration and maintenance of back-up and anti-virus software on all desktop/laptop operating systems.
    • Complete imaging, software installations, and software upgrades.
    • Educate and train professional administrative/operational staff on proper computing techniques, security awareness, and use of software applications.
    • Assist in Active Directory account creation, system monitoring, triaging support tickets, and resetting end-user passwords.
    • Install and configure new end-user devices including Windows OS, computers, printers, smart phones, tablets, and other computing related devices.
    • Assist users and maintain pathways from home computers to corporate office systems for remote access to desktop computers.
    • Assist with the installation and troubleshooting of VPN and other remote access software.
      • Experience in administration, maintenance, and end-user support of Windows OS. Experience with Windows OS as both a user and administrator is desired.
      • Strong troubleshooting, analytical, and problem-solving skills.
      • Ability to work effectively and collaboratively as part of a team.
      • Excellent organizational skills.
      • Highly detail-oriented, strong document skills, and able to make connections between similar problems.
      • Excellent communications and interpersonal skills, including the ability to build strong working relationships with end-users of diverse personalities and professional backgrounds.
      • A strong customer service focus; white-glove service.
      • The ability to work independently, self-motivate, and to manage multiple conflicting priorities simultaneously is essential.
      • Resourceful; ability to research hardware and software issues in a thorough manner.
      • Ability to follow up on open items and complete tasks in a timely manner including meeting deadlines along with anticipating and addressing problems/delays.
      • Flexibility in adjusting work schedule to accommodate priority needs, system downtime, and emergencies.
      • Experience in installing, maintaining, troubleshooting, and using standard systems and software applications: MS Office Suite and Microsoft O365 (including Outlook); SharePoint.
      • Experience with enterprise-level help desk ticketing systems; ServiceNow highly preferred.
      • Understanding of and experience with TCP/IP networking and related protocols.
      • An understanding of desktop/laptop security tools and applications.
      • The ability and desire to keep abreast of new technologies including computer software and hardware, smart phones, and peripheral devices.
      • A bachelor's degree in Computer Science, Information Systems or a related field or equivalent relevant professional Jobble

Keywords: Nusources, Stamford , Technical Support Specialist, IT / Software / Systems , Islip, Connecticut

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