Manager, Retail Sales Operations - Technology

Company: Spectrum
Location: Stamford
Posted on: November 18, 2021

Job Description:

JOB SUMMARYThis position is responsible for leading platform strategy and execution for the Retail Partners channel ordering experience and application use throughout. This position will be integral in advocacy of the Sales Agent experience and channel specific requirements and needs. This role will be expected to learn and be familiar with all applications leveraged for day-to-day activities. In addition, they will be expected to come up with creative solutions and ideas towards optimization.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports all efforts to simplify and enhance the user experience of the sales agents for optimum customer experience.Leverage unique blend of strategic thinking, creativity, technical proficiency and operational excellence.Function as the liaison and facilitate collaboration with designers to create prototypes, guide focus groups and usability testing, and identify and eliminate pain points.Champion improvements by advising on redesign of customer journeys and processes; oversee the implementation of mechanisms to capture and evaluate the evolving current state experience.Partner with IT, Engineering, Digital Marketing, Customer Support, Operations and other internal business units to define and execute go-to-market strategies.Leverage application Data and Analytics teams to define success metrics for new projects, track performance of existing products, measure application usage and compliance.Assist with channel program management and status updates relative to channel engagement and implementation.Establish themselves as Subject Matter Expert for the channel to properly identify, escalate and advocate any application issues appropriately.Act as the proxy by understanding and monitoring development lifecycles from requirements, design, testing, operational readiness, launch, and support.Collaborate throughout the channel by working with Sales and Strategy leadership to gather insight and feedback for effective user interfaces, behaviors, and strategies that are in alignment throughout all divisions.Present complex technical or application concepts to business owners and partners throughout the channel in a succinct and simplified manner.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishStrong ability in building a globally scalable platform that provides best in class user experienceExpertise in managing the prioritization of key features and functionalityStrong understanding of Software Development Lifecyles and MethodologiesManaging and providing direction for cross team roadmapsStrong project management skillsStrong communication and presentation skillsAPI, Web Services, and Software Architecture understandingIT roadmap managementStrong Business Analyst skillsStrong Documentation Skills: Process and Applications flows, Business Requirements, etc.EducationBachelor's degree in Marketing, Computer Science, or otherRelated Work Experience Number of YearsTechnical Business Analyst 2Project / Program Management 2Experience partnering or working with IT groups 3Experience with Agile/Scrum development methodologies 3Marketing project management experience 3PREFERRED QUALIFICATIONSRelated Work ExperienceCable experienceApplication SupportTechnical Business AnalystCustomer ExperienceUser Interface DesignUser Experience DesignWORKING CONDITIONSOffice work environmentMay require occasional travel SRL505 295652 295652BR

Keywords: Spectrum, Stamford , Manager, Retail Sales Operations - Technology, IT / Software / Systems , Stamford, Connecticut