Broadcast Technician/Incident Manager

Company: ALLStem
Location: Stamford
Posted on: August 3, 2020

Job Description:

AllSTEM Connections has a client in need of a Broadcast TechnicianIncident Manager in Stamford, CT. This is a 12 month contract with the possibility of converting to a permanent position. Responsibilities ESSENTIAL FUNCTIONS Responds to all communication inputs regarding unplanned service interruptions from customers and internal IT Performs systems monitoring using multiple tools (HP Product Suites), being constantly aware of application or infrastructure issues across all production environments LeadsPerforms incident detection, investigation, diagnosis, support, closure and reporting LeadsPerforms logging, categorization and prioritization of incidents (impact + urgency) Ensures that assigned incidents are managed robustly effectively and that any customerbusiness impact is identified and minimized Ensures all significantbusiness critical incidents are reported and escalated appropriately Ensures standard incident management does not meet bottlenecks with escalations happening as effectively as possible Ensures that incident ticket communicationdocumentation is accurate, timely, clear and concise Provides documentation for Known Error Data Base (KEDB) or similar depository Assists in Change Management process, reviewing changes to the NBC Universal production environment including implementation, test, and rollback plans, and ensuring all changes have full approval prior to implementation Identifies and assists in post incident review activity to prevent repeat incidents (proactive remediation) Increases communication partnerships with IT teams and business partners in an effort to provide the best possible service Identifiesdevelops solutions to maximize operational effectiveness and efficiency Fosters a culture of teamwork, unity, accountability, responsibility and respect BASIC QUALIFICATIONS B.S. degree in Information Technology, Business Administration or other technical discipline At least 3 years of experience with current information technologies and their influence on business function ELIGIBILITY REQUIREMENTS Available 247365 excluding pre-approved exceptions DESIRED CHARACTERISTICS ITIL Foundation Certification or higher Ability to work in dynamic environment with changing priorities High energy, innovative individual who is motivated by challenging assignments Excellent communication skills, interpersonal, oral, and written Effective at managing multiple issues with conflicting priorities under tight deadlines High attention to detail and accuracy Strong analytical, organizational, and problem-solving skills Strong customer communication skills with the ability to communicate technical issues to non-technical customers Ability to organize resources across different teams to drive resolution of system critical issues Ability to work well within a team to learn and share knowledge Strong customer service orientation Demonstrated ability to handle multiple tasks with little to no forewarning Demonstrated ability to react quickly, lead and perform exceptionally during criticalcatastrophic events CommentsSpecial Instructions JOB TITLE Infrastructure Management Specialist 410 schedule. Shift will rotate and requires dayevening and weekends.SDL2017

Keywords: ALLStem, Stamford , Broadcast Technician/Incident Manager, IT / Software / Systems , Stamford, Connecticut