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Sr Mgr, Mobile Operations Optimization

Company: Spectrum
Location: Stamford
Posted on: May 16, 2020

Job Description:

SR MGR, MOBILE OPERATIONS OPTIMIZATION

Apply Now DATE POSTED 05/13/2020 Requisition Number: 262649BR Location: United States - Connecticut - Stamford Area of Interest: Product Management, Product Support Position Type: Full Time Company Overview:
Charter Communications is America s fastest growing TV, internet and voice company. We re committed to integrating the highest quality service with superior entertainment and communications products. Charter is at the intersection of technology and entertainment, facilitating essential communications that connect 24 million residential and business customers in 41 states. Our commitment to serving customers and exceeding their expectations is the bedrock of Charter s business strategy and it s the philosophy that guides our 90,000 employees.

JOB SUMMARY
Embrace the Spectrum Mobile Simplicity and Leadership Principles to actively and consistently support all efforts to scale the business by focusing on simplicity and speed. Responsible for leading Mobile Operations program management for Spectrum Mobile. Serves as the liaison between the various business operations functional groups impacted by defect and enhancement initiatives to streamline the business. This role requires expert level understanding of the business rules, policies, processes, and operations to recommend solutions to maximize Net Adds and drive down the return, churn, and contact rates. These solutions oftentimes include cross-functional policy, business rule, and system improvements to meet evolving customer needs, business opportunities, and to deliver an industry leading customer experience. Lead a fast growth and highly visible team focused on building and optimizing.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.

Ensure complete analysis and understanding of interdependencies, business risks, and risk mitigators that could impact or be impacted by the delivery of proof of concepts, new products, services, processes, and/or support technologies

Work with business stakeholders to analyze business operations and recommend solutions to align individual business functions with operational goals

Manage creation of reports, charts, and presentations to support growth (Gross and Net Adds) and improving performance outcomes (Returns, Churn, and Contact Rate)

Lead and actively manage cross-functional projects and generate documentation for process improvement, lifecycle management, and product development

Manage executive-level meeting governance, presentation content, and follow-ups wadvanced business acumen and industry knowledge

Analyze external market dynamics and other data sources to assess trends and develop actionable insights and recommendations to leadership, via understanding of the business model and the information available for analysis

May make recommendations for solutions or improvements that can be accomplished through new technology or alternative uses of existing technology

Provide guidance and management advice that has a large impact on cost, efficiency, compliance, service, and quality

Serve as a strategic advisor to leadership on performance/results

Manage high performing teams by leading, developing, training, and providing effective coaching to attract and foster talent

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to prioritize and organize effectively
Ability to work independently, as well as in a collaborative and dynamic team environment
Ability to handle multiple projects and priorities
Ability to analyze and interpret data
Ability to quickly identify business problems/opportunities
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to manage multiple projects at one time
Ability to prioritize and organize effectively
Ability to effectively present information to management
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to make decisions and work collaboratively with others to solve problems
Ability to supervise and motivate others
Ability to think strategically and anticipate future trends, needs and expectations
Superb knowledge of software applications such as Word, Excel, Visio, PowerPoint, etc.
Proven ability to create executive level presentations and analyses
Knowledge of telecommunications industry preferred

Education
Bachelor s degree in Business Administration or related STEM field
Mater s degree preferred

Related Work Experience / Number of Years
Business Analyst experience 6-7
Project or Program Management experience 3+
Experience with mobile telecommunications (preferred), cable TV, and/or internet products and services or other related industry experience

WORKING CONDITIONS
Office environment
Some travel may be required

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. FCC Unit: HQ452 Business Unit: Cable Operations Apply Now Apply Later

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

Keywords: Spectrum, Stamford , Sr Mgr, Mobile Operations Optimization, IT / Software / Systems , Stamford, Connecticut

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