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Support Engineer-Work From Home (Late Shift 6pm-1am ET)

Company: Axiom Technology Group
Location: Stamford
Posted on: March 26, 2020

Job Description:

Axiom Technology Group is a full-service IT integration and managed services company providing end-to-end technology and support solutions to small and mid-market businesses. Axiom s Professional Services Team begins by partnering with clients to provide a wide variety of strategic planning, design and executive consulting services. Axiom then assembles a committed team of Project Specialists to work with clients and internal IT departments implementing customized technology solutions. To ensure optimal benefits of the customized technology and continued client satisfaction, Axiom provides a dedicated Support Team to deliver ongoing individualized service to the customer. Axiom recruits and retains the best, most enthusiastic industry talent to create a progressive and collaborative culture. We hire individuals who share common goals, as well as a commitment to continuous personal development. A Support Engineer at Axiom is an IT professional qualified to provide superior customer support to client requests. A strong ability to troubleshoot and solve a wide-variety of IT related issues will be required while maintaining a calm, professional nature in the face of challenging situations. Location Work from homeremote Hours 6pm - 1am ET RESPONSIBILITIES Provide Level I and II support via phone and email for client locations to support service needs as required Handle client support requests while building strong customer relationships While supporting the client per the SLA, continually look for ways to provide additional local support of Axiom services Perform troubleshooting analysis of workstations and associated systems Responsible to ensure that IT network is being maintained to satisfy client requirements Update security programs and administer password changes to prevent unauthorized access to privileged data and information Maintain various messaging systems and client platforms (Email, Instant Messaging) Administer all system back-up and restoration processes Support client end computing and network infrastructure Monitor system performance, identify and recommend system enhancements Manage user accounts, permissions, email, anti-virus and anti-spam Efficiently diagnose, troubleshoot and resolve technical issues at desktop, server and network level Recommend products and services aligned with client s needs Perform on-site monthly server and workstation maintenance routines Properly manage hours in support of clients and Axiom's needs Continually facilitate communication between client and Axiom Assist in documenting client issues and resolutions to maintain internal knowledge base SKILLS REQUIRED GENERAL SKILLS Must be able to work independently andor in a team environment Ability to deliver valuable and professional IT services to external clients Solid time management and organizational skills to efficiently complete assigned tasks Excellent communication skills to ensure successful resolution to client issues Strong written communication skills to participate and assist in the creation of comprehensive documentation Ability to interact professionally with a diverse group of colleagues and clients Capable of maintaining a calm cool composure even when navigating challenging situations and frustrated clients Ability to confidently enter an unknown environment and assess client needs Provide excellent communication with client while on site assuring superior client service TECHNICAL SKILLS Windows Desktop Operating Systems thru Windows 10 Windows Server Operating Systems thru 2016 Configuration and Administration of Active Directory and Group Policy Objects Experience with Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS) Administration of Exchange Servers thru 2016 Office 365 Administration Basic Configuration and Administration of HP, Dell, Cisco Meraki Networking Solid Understanding of Networking including TCPIP, Switching and Wireless Basic Understanding of VLAN s, Routing and Wireless Solid Knowledge of Physical Virtual Server Infrastructure Basic Knowledge of VMware, Hyper-V, Microsoft Azure and Amazon Web Services Basic Knowledge of SAN s and Shared Storage SQL and Citrix experience a plus EDUCATION, EXPERIENCE, CERTIFICATIONS LICENSES Minimum of 1-2 years of post-education IT work experience mandatory Associates Degree in Computer Science, Information Technology or similar, mandatory Experience with call tracking ticket management system, Autotask preferred Experience with Managed Services, IT Integration andor Consulting experience a plus Proficient with Helpdesk Standards Methodology preferred Preferred, but not required MCP, MCSE, MOS Required Driver s license required

Keywords: Axiom Technology Group, Stamford , Support Engineer-Work From Home (Late Shift 6pm-1am ET), IT / Software / Systems , Stamford, Connecticut

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