PHONE CREW
Company: Rikos Pizza Hope Street
Location: Stamford
Posted on: December 29, 2025
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Job Description:
Job Description Job Description About the Role: As a face for
our restaurant and brand, our Phone Crew order takers are important
for creating and maintaining positive customer interactions. The
Phone Crew is responsible for assisting customers with menu
selection, recommendations, and taking accurate food orders in a
friendly and hospitable manner. This role effectively keeps the
flow of the restaurant moving smoothly by maintaining clear
communication and teamwork. Minimum Qualifications: Have excellent
menu knowledge of all items Exceptional customer service and
hospitality skills Ability to work well with others Availability to
work a variety of shifts including mornings, evenings and weekends
Ability to answer, report, and follow all supervisor instructions
and directions Preferred Qualifications: Ability to multitask and
prioritize in a fast-paced environment Experience with POS systems
a plus Responsibilities: Greet every customer with Riko's welcome
message Providing exceptional customer service by addressing
customer inquiries and concerns in a timely and professional manner
Assist customers with menu selection and answer all questions in a
respectful and patient manner Repeat customer orders for accuracy
before entering them into the Point of Sale System Communicate with
the kitchen staff to make sure orders are accurate During off peak
times, assist with restocking or other duties as assigned
Contributing to the overall success of the organization by meeting
individual and team performance goals Skills: As a Phone Crew
member, you will utilize your exceptional communication and
interpersonal skills to provide top-notch customer service. You
will also need to be organized and detail-oriented in order to
accurately document all customer interactions. Additionally, you
will need to great customers in a pleasant tone, accurately enter
orders into the POS system and read back orders for
confirmation.
Keywords: Rikos Pizza Hope Street, Stamford , PHONE CREW, Hospitality & Tourism , Stamford, Connecticut
