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Guest Services Supervisor

Company: Troon Golf
Location: Rye
Posted on: May 26, 2023

Job Description:

Harrison Meadows Country Club is excited to announce the exceptional career opportunity of Guest Attendant Supervisor. The Guest Service Attendant Supervisor creates a positive experience by assisting guests and members with outside services. Provides guidance to other Guest Services associates.

Essential Duties:

  • Responsible for training, supervising, and setting an example for all Guest Service Attendants to follow.
  • Project a clean, professional, and uniform appearance at all times; including representing Harrison Meadows Country Club in a professional and courteous manner at all times; setting an example in this regard.
  • Hold guest service attendants accountable for standards of service and uniforms.
  • Oversee the handling of guests' golf bags in an honest and responsible manner.
  • Responsible for maintaining a clean and professional golf car fleet.
  • Responsible for weekly cart inspection to include battery water levels, charger inspection and overall car inspection with weekly report.
  • Responsible for golf car GPS to include GPS maintenance and repair.
  • Responsible for maintaining a clean and well-organized golf car storage area; including stocking all necessary supplies and initiating reorder requests in a timely manner.
  • Responsible for maintaining a clean and safe working environment, with continual emphasis on promoting employee health and safety; assist in training colleagues in proper safety techniques.
  • Responsible for maintaining a clean, well-stocked and professional looking practice facility; including picking and cleaning practice balls, maintain proper inventories of practice balls, and driving range usage.
  • Provide exceptional and enthusiasm service at all times.
  • Be fully knowledgeable of current fees and promotions.
  • Complete understanding and adherence to the standard operating procedures.
  • Responsible for completing end of shift procedures accurately for oneself and all Guest Service Attendants.
  • Communicate all issues or needs to Director of Golf in a timely manner.
  • Perform other duties as assigned by supervisor or manager.

    Experience / Education / Certification Requirements

    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
    • Valid driver's license.
    • Physical Requirements
    • Must be able to lift up to 50 lbs. to shoulder height repetitively.
    • Frequent bending, turning, kneeling and stooping.
    • Must be able to stand and walk for an extended period of time.

Keywords: Troon Golf, Stamford , Guest Services Supervisor, Hospitality & Tourism , Rye, Connecticut

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