Lead Supervisor
Company: Tapestry
Location: Deer Park
Posted on: May 18, 2023
Job Description:
Selling and Service
- Understands organizational objectives and makes decisions in
partnership with the Store Manager that align with Company
priorities and values
- Endorses, models and develops team to deliver Coach's Selling
and Service expectations
- Enforces sales strategies, initiatives and growth across all
categories
- Flexes store business strategies and personal selling
techniques to contribute to overall store and financial
results
- Maximizes floor supervisor role to deliver strong metrics and
results driven through team selling and selling to multiple
customers
- Sales/productivity goals: sets and communicates goals for the
team in partnership with the Store Manager and/or District Manager,
tracks store's performance at all times and achieves sales through
team
- Productivity Management: holds management team accountable for
floor supervisor productivity, personal productivity and management
contribution
- Takes ownership and commitment for delivering results; actively
aware of personal and store metrics and achieves goals
- Drives business through sales strategies, clienteling, sourcing
new customers and maintaining on-going productive relationships
with customers
- Develops a clienteling strategy in partnership with the Store
Manager; implements and monitors strategy over time to achieve
business goals and objectives in partnership with the Store
Manager
- Understands changes in local market with potential impact on
business performance and supports the execution of local sales
strategies and tactics
- Builds credibility and trust as a personal fashion advisor to
both team and customers by communicating fashion awareness and
trends in the marketplace
- Creates positive impressions with store team and customers by
bringing best self to work through elevated, sophisticated,
appropriate business attire consistent with Coach's guide to
style
- Acts as a brand ambassador in the local market/mall to drive
brand loyalty and business (i.e. charity events, local
associations, mall initiatives)
- Coaches team on how to incorporate trends into their selling
experience with customers
- Influences customer's purchase decisions by balancing patience
and assertiveness
- Sensitive to customer and team's needs and tailors approach by
reading cues
- Resolves customer problems and meets customer needs in a timely
manner through solution-oriented and forward thinking and partners
with the Store Manager and/or District Manager when
appropriate
- Encourages team to build long-term relationships with customers
to drive business
- Develops both self and individual product knowledge skills and
remains aware of current collections
- Works with the Store Manager and/or District Manager to protect
and drive the needs of the business at all times
- Understands the positive sales impact staffing has on the
business and recruits accordingly
- Coaches, develops and motivates the team on a daily, weekly and
monthly basis to meet goals and utilizing Company tools
- Ensures all daily tasks are completed without negatively
impacting service of Coach standards Workplace and Environment
- Creates enthusiasm and positivity for a shared vision and
mission
- Leads by example
- Demonstrates confidence when leading the team and managing the
store
- Takes initiative; has a high level of ownership and
accountability for results of self and others
- Approaches challenges in direct and timely manner and partners
with the Store Manager and/or Multi-Manager; may take action to
course correct in the moment when appropriate
- Builds trusting relationships with peers and team
- Acts as advocate for the team and Brand
- Is adaptable and flexible to change
- Switches gears based on the needs of the business both
seamlessly and pro-actively
- Welcomes feedback and adapts behaviors as appropriate
- Maintains a calm and professional demeanor at all times
- Fosters an environment of teamwork and collaboration
- Creates short and long-term strategies to achieve personal
metrics and performance
- Uses available resources to make informed decisions and takes
appropriate partners when necessary
- Utilizes Company tools to keep self-informed
- Delegates and empowers others
- Recognizes and values individual performance and communicates
appropriately
- Evaluates performance of all team members and provides
consistent and timely feedback; creates and modifies action plans
for the continuous development of staff in partnership with the
Store Manager
- Resolves performance problems using appropriate communication,
coaching and counseling techniques
- Works with the Store Manager to create a talent bench strength
by actively recruiting and interviewing candidates
- Recruits, interviews, on-boards and works closely with the
Store Manager on strategies to retain top talent Operations
- Manages daily operational tasks according to Coach standards
including selling and service expectations, operations, payroll,
human resources and loss prevention
- Demonstrates strong business acumen; strategically forecasts as
directed by Store Manager, plans and budgets to the needs of the
business (i.e. payrolls, staffing, etc.)
- Writes schedules to maximize business by scheduling right
people, right place, right time as directed by the Store
Manager
- Interacts and communicates with supervisor(s) on a regular
basis to keep them informed
- Maintains interior and exterior upkeep of the building with
partnership from the corporate office
- Understands and uses all retail systems and reporting
tools
- Adheres to all retail policies and procedures including POS and
Operations procedures
- Leverages Coach's tools and technology to support relationship
building and clienteling efforts; including driving sales and
achieving individual and team goals
Additional Requirements
Experience: 1- 3 years of previous selling experience in a luxury
retail service environment preferred. Possesses current knowledge
of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree
preferred.
Technical: Knowledge of cash register systems, basic computer
skills (including the ability to use iPad/laptop, Mobile POS and
Internet), utilize walkies, understand and read shipment reports,
price sheets and product release sheets.
Physical: Ability to communicate effectively with customer and
team. Mobility to maneuver the sales floor and stock room to
provide and support customer service. Reach above/bend to obtain
product for customers from store fixtures/shelves at various
heights and climb ladders/stairs/step-stools to perform visual
merchandising and housekeeping duties. Ability to frequently lift
and carry up to five pounds and at times lift and carry
product/cartons up to fifty pounds to process product
shipment/transfers.
Schedule: Ability to work a flexible schedule to meet the needs of
the business, including nights, weekends, busy seasons, and high
retail traffic and sales days (including but not limited to the day
after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day,
etc.).
Note: This document serves only as a sample of the job duties and
responsibilities and does not include an exhaustive list of all
performance requirements.
Req ID: 87421
Keywords: Tapestry, Stamford , Lead Supervisor, Hospitality & Tourism , Deer Park, Connecticut
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