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Customer Service Specialist

Company: Lido Lighting Inc.
Location: Hauppauge
Posted on: November 25, 2022

Job Description:

(For Best Response, please email me at billpierro@lidolighting.com and reference LIDO-PM)
Lighting Project Manager/ Customer Service - LIDO Lighting
LIDO Lighting, 400 Oser Ave. ,Suite 100, Hauppauge, NY 11788
LIDO Lighting is a national account lighting supply and design firm. A 50 year, second generation family business. Stocking and Drop Shipping distributor of all lighting manufacturers. National marketplace reach.
We are a small company with loyal employees and it is important that a trust is developed based on consistency and output. We believe its simple------.Be passionate about what you do, be dependable, be ever improving, and we will all grow. As the company grows, so will you.
LIDO is looking for a Lighting Project Manager who is passionate about their daily role of pleasing BOTH a customer AND a manufacturer. As a distributor, we find ourselves as a "middle person" and this requires ALWAYS being professional and nice to both sides.
The primary focus of this position is to process light fixture orders with many manufacturers per project AND manage daily to improve delivery dates when needed.
Perfect applicants will have successful experience with relentless followup and reporting. With the caveat that reporting alone is not enough, being able to recognize where timelines fall short and work toward better delivery results. Must be able to handle multiple projects happening simultaneously.
This is an INTERNAL OFFICE POSTION at our office in Hauppauge.
Qualifications
The ideal candidate will have:
Experience in FAST PACED Project Management (Required)
Experience in Construction and/or Construction Material world.
Proficiency in MS Office Suite (Excel, Outlook, Word, and Adobe Acrobat PDF) (Required)
High attention to detail and multiple tasks at the same time
Strong verbal and written communications skills
Excellent interpersonal skills to deal directly with colleagues, administrators, and clients.
Conflict management
Ability to handle stress under pressure
Strong time management and organizational skills
Positive customer service skills
Comfortable in a fast paced work environment with strict deadlines
Knowledge of MAS System a plus (can be trained)
Overall PASSION about personal and overall team success.
Essential Functions - DAILY ACTIVITY:
Function as the direct point of contact for the job super, client, vendor and sales rep. for each awarded Project.
Learning Customer expectations including the gathering of all specific on-site restrictions and delivery deadlines for each project.
Process and follow-up on all orders, requests and inquiries for each project being handled.
Confirm all proposals match vendor purchase orders and submittals.
Submission of all purchase orders to vendors and sales reps as well as confirming they are received and handled accordingly.
Work with Light Fixtures Submittals when placing orders to ensure the proper item is placed. Submittals generate by our Estimators but you will be required to share them with the proper manufacturer.
Working to maintain the customer timeline to ensure there are no project delays.
Be able to manage and improve timelines when needed with each manufacturer by finding the right contacts and developing relationships.
Keeping the Director of Project Management and/or Fellow LIDO teammates informed of any urgencies, irregularities or delivery issues that may surface during the regular course of the project.
Establish a project file, keeping all information in an organized and maintained manner based on the department's project file guidelines.
Complete weekly ship schedules for constant follow-up in-regards to the logistics of each project.
Creating any change orders for the project for added or omitted materials once the project has been awarded.
Resolving issues in-regards to any incorrect, missing or defective materials from the site.
Processing all RMA's for returned/damaged items that need to be sent back to the vendor or returned to Lido stock.
Match up and approve all client invoices for payment to Accounts Receivable.
Must be able to handle multiple tasks and multiple projects at the same time.
Be able to LEARN and absorb data.
Projects range from $100 to $10M.
Staple Yourself to the Order - Collaborate with The Estimating Team throughout order release. Our project managers handle the shipping side once awarded but it's a TEAM GAME where the estimator is expected to stay involved as needed.
Must understand Urgency as LIDO does not have voicemail---our clients expect handholding.
Must be a THINKER and not robotic------our needs will evolve as the technology evolves and we want to adapt.
LIDO offers competitive salaries commensurate with experience. Benefits include health insurance, 401(k), education assistance (approved courses reimbursement), paid vacation, holiday, and sick/personal days. We are a smaller size company and can offer direct response to good ideas---less red tape.
Brand New Offices in Hauppauge!
Hours of operation 8:45am to 5:15pm with Fridays at 4:30pm
(Summer Fridays at 4pm work permitting)

Keywords: Lido Lighting Inc., Stamford , Customer Service Specialist, Hospitality & Tourism , Hauppauge, Connecticut

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