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District Service Manager

Company: NLG - Next Level Group
Location: Millwood
Posted on: November 22, 2022

Job Description:

GENERAL JOB DUTIES:
Supervise and direct the operation, administration, and personnel activities for the District office. Manage day-to-day operations of shop, yard, parts and office personnel.
ESSENTIAL JOB FUNCTIONS:

  • Ability to effectively communicate with co-workers, customers and vendors in a professional business environment, demonstrating a commitment to providing outstanding customer service.
  • Ability to work in a collaborative manner with all personnel to ensure tasks are completed timely.
  • Required to have excellent organizational skills and the ability to multi-task and adjust priorities as necessary in order to meet deadlines.
  • Ability to handle confidential information in a professional and respectful manner.
  • Demonstrates a "can-do" attitude by being self-driven, personable, and dependable.
  • Respectful and appropriate verbal and non-verbal communication style to express ideas, thoughts, and feelings to everyone while performing for/or representing the Company.
  • Strong focus towards serving internal and external customers with courtesy, tact, calmness, timeliness, sincerity, and empathy.
  • Successful problem-solving skills, including the identification, resolution, prevention of problems, and being a good listener.
  • Effective speaking and writing skill and ability, including face-to-face, by phone, email, reports, and other required documentation.
  • Detail-oriented with an ability to plan and prioritize work activities with a focus on quality and timeliness.
  • Ability to adapt to changes in the work environment, manage competing demands, and is able to multi-task and deal with frequent changes, delays, or unexpected events.
  • Ability to read and interpret technical documents, including parts and equipment specifications, catalogs, manuals, etc.
  • Computer proficiency, including ability to use e-mail, Microsoft Word and Excel, PDFs, internet browsers, etc.
  • Attendance of customer meetings when necessary for various situations, such as: equipment erection, climbs, dismantles, etc.
  • Ability to ensure accurate shipment of equipment including all hardware (bolts and nuts, etc.). Must be able to ensure proper loading of equipment on trucks for transporting.
  • Ability to meet shipping dates, customer requirements and negotiate the best available freight rates.
  • Ensure all incoming equipment is inspected for damage or missing components and equipment is properly stored in district yard. Must complete the necessary damage reports.
  • Ensure all lifting equipment is inspected and maintained in a safe operating condition.
  • Responsible for purchasing office and shop supplies.
  • Responsible for control of parts and inventory.
  • Training of all employees in current policies, procedures and programs based on their duties and responsibilities. Occasional on-site evaluations of employees who work in the field.
  • Following of all Company safety rules, policies, and procedures at all times, including proper usage of Company-supplied PPE as required, including hard hats, safety glasses, body harnesses, arc flash, etc.
  • Ability to represent the Company in a professional manner.
  • Understanding and compliance with Company policies, OSHA, Applicable ASME B30 safety standards, State and local specific safety regulations, and site-specific safety plans as they apply to crane and hoist erection, dismantle, climbing, maintenance and repair.
  • Notifies Corporate Safety Director, Corporate Service Manager or Vice President of Operations of unsafe conditions and/or practices.
  • Enforcing safety regulations, standards and Company policies.
  • Responsible for timely completion and submission of required paperwork and reports to the Corporate office.
  • Generate annual performance evaluations for each employee.
  • Coaching and resolution of conflicts in a positive manner.
  • Recommendation and/or the initiation of personnel actions, such as disciplinary measures.
  • Investigating and resolving employee issues with the assistance of HR.
  • Motivate employees to achieve work goals.
  • Safeguard tools and equipment belonging to the Company.
  • Ability to lift 50 pounds.
  • Ability to work at heights as required.

Keywords: NLG - Next Level Group, Stamford , District Service Manager, Hospitality & Tourism , Millwood, Connecticut

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