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Shift Manager

Location: Stamford
Posted on: September 22, 2022

Job Description:

Shift ManagerREPORTS TO (Title): Assistant General Manager DEPARTMENT: Restaurant OperationsSTATUS CLASSIFICATION: Non-Exempt JOB CODE:SUPERVISES: No formal supervisory responsibilitiesJOB PURPOSE: The Shift Manager provides additional support to the Restaurant Management Team and allows foradditional coverage during peak periods, or in the absence of a Manager. This position will assist with managementduties (including opening and closing the restaurant) and can also flex to work other hourly restaurant positions. Whileclocked in as a Shift Manager, the overall focus is general restaurant day to day operations.PRIMARY DUTIES/RESPONSIBILITIES:Team Corrects and coaches performance during a shift. Conducts pre and post shift meetings Assists other Managers with interviewing, training, development and retention of Team MembersGuest Actively engages with all Guests Supports proper execution of the Guest Experience including Food/Beverage, AV/Technology and CommunityConnection Ensures steps of service are properly executedQuality Operations Supervises the operation of the restaurant on a shift-by-shift basis Completes all Manager tools on time and with integrity Ensures proper food, alcohol and general safety standards are being followed Conducts effective figure 8's Conducts CVDs and pullbacks during a shiftSales and Profits Supports execution of all sales building initiatives Properly executes loyalty program on all shifts Manages labor during a shiftOTHER JOB DUTIES AS ASSIGNEDREQUIRED KNOWLEDGE AND SKILLS General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcoholservice, safety and security systems and procedures, computer operations Good people management skills, communication and listening skills. Must champion change Demonstrated time management and organizational skills Must be self-motivated, detail oriented and have a passion for teaching others Must be able to read and comprehend written materials, write in grammatically correct sentences, andperform basic to intermediate mathematical computationsJOB REQUIREMENTS/EDUCATION/EXPERIENCERequired Education: High School or equivalent. Meets the minimum state age requirement related to serving alcohol Must possess proper food handlers and alcohol dispensing certifications (if required by law) Satisfactory background check history Must be able to work a flexible schedule including days, nights, weekends and holidaysPreferred Minimum 1 year restaurant experience Bachelor's Degree Coursework in restaurant managementPHYSICAL DEMANDS:The physical demands for this position are sits, stands, bends, and moves intermittently during working hours. Mustalso have the ability to lift up to 50 pounds.The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or deleteduties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intendedto describe the general level of work being performed. It is not intended to be all-inclusive.Buffalo Wild Wings is an Equal Opportunity Employer. We will make reasonableaccommodations to permit employees to perform essential job functions.

Keywords: BUFFALO WILD WINGS, INC., Stamford , Shift Manager, Hospitality & Tourism , Stamford, Connecticut

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